Opening For CMM5 ITES HR Service Delivery Employee Services Bangalore

Staffing Services; Bengaluru; On-site; INR 300,000 - 600,000; Full time

Job summary

Staffing Services is seeking an HR administrator to manage routine leave & absence requests, clerical HR duties, and client support within a confidential environment in Bengaluru. You will process requests via multiple channels, ensure SLA adherence, and maintain data accuracy across HR systems.

The role requires effective communication with employees and client HR, handling information discreetly, and coordinating with Payroll & Benefits teams as needed. Rotation shifts may apply.

Responsibilities

• Process incoming service requests received through the Contact Center, Email or Web Portal.
• Process employee leave requests, which includes verifying eligibility, tracking leave status, & provide support services to employees on leave.
• Obtain sufficient information to research & complete the service requests, Key manual entries or answer query from client employees.
• Manage workflow of cases effectively & take remedial action or elevate as necessary.
• Provide information, advice & guidance to clients (individuals, managers, client HR, client representatives) in the relevant HR areas taking account of the confidential nature of the work area.
• Ensure & maintain the security & confidentiality of client data.
• Understanding the detailed functionality of all tools & applications used for Leave & Absence Administration.
• Understanding the end to end processes of Leave & Absence Administration including Client Policies, State or any governing body s regulation.
• Ensuring all SLA requirements are met as agreed with the client.
• Ensure that the Team manages their case loads on a day to day basis identifying delays & taking remedial action.
• Uses & maintains process maps & all process documentation identifying inputs, outputs, roles & responsibilities of the process.
• Participates in OE programs, Process improvement programs.
• Create/Collate all necessary Leave data using the appropriate job aids as specified in the Processes.
• Generate all required reports from Database as per the agreed timelines & send it to the required Stakeholders (Payroll & Benefits Team).
• Provide appropriate support processes & ensure compliance in adhering to client policies/practices.
• Maintain up-to-date knowledge of client policies, statutory requirements from the State/Local governing body & special handling procedures.
• Required to identify, assess, & resolve complex issues/problems within own area of responsibility & operating largely independently.
• Prioritize own activities & assist team members as needed in order to meet client deadlines & quality standards

Job description

Roles and Responsibilities:

• In this role you are required to solve routine problems, largely through precedent & referral to general guidelines. Your expected interactions are within your own team & direct supervisor. You will be provided detailed to moderate level of instruction on daily work tasks & detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts. Process incoming service requests received through the Contact Center, Email or Web Portal. Process employee leave requests, which includes verifying eligibility, tracking leave status, & provide support services to employees on leave
• Obtain sufficient information to research & complete the service requests, Key manual entries or answer query from client employees.Manage workflow of cases effectively & take remedial action or elevate as necessary.Provide information, advice & guidance to clients (individuals, managers, client HR, client representatives) in the relevant HR areas taking account of the confidential nature of the work area.Ensure & maintain the security & confidentiality of client data.
• Understanding the detailed functionality of all tools & applications used for Leave & Absence Administration. Understanding the end to end processes of Leave & Absence Administration including Client Policies, State or any governing body s regulation.Ensuring all SLA requirements are met as agreed with the client.Ensure that the Team manages their case loads on a day to day basis identifying delays & taking remedial action.Uses & maintains process maps & all process documentation identifying inputs, outputs, roles & responsibilities of the process.Participates in OE programs, Process improvement programs.Create/Collate all necessary Leave data using the appropriate job aids as specified in the Processes. Generate all required reports from Database as per the agreed timelines & send it to the required Stakeholders (Payroll & Benefits Team)Provide appropriate support processes & ensure compliance in adhering to client policies/practices.Maintain up-to-date knowledge of client policies, statutory requirements from the State/Local governing body & special h&ling procedures.Required to identify, assess, & resolve complex issues/problems within own area of responsibility & operating largely independentlyPrioritize own activities & assist team members as needed in order to meet client deadlines & quality standards