CMI Leader for FD Offer

Schneider Electric; Bengaluru; On-site; INR 6,352,087 - 8,166,969; Full time

Job summary

A multinational company in Bangalore seeks a Customer Major Issue Leader for Low Voltage Final Distribution Products. You will navigate complex customer issues, ensuring satisfaction and resolving critical problems. Ideal candidates have substantial technical experience in electromechanical domains and strong leadership skills to manage cross-functional teams effectively. This role demands a collaborative spirit and a dedication to improving customer interactions while working under pressure. Join us to make an impact in a sustainable world.

Qualifications

• Strong knowledge of IEC/IS standards related to products.
• Experience as a business developer or customer project manager.
• Eager to work under heavy pressure.

Responsibilities

• Lead Customer Major Issues linked to offers.
• Ensure all complaints are managed effectively.
• Collaborate with organizations to prevent customer problems.

Skills

Customer oriented

Problem solving expert

Team player

Fluent in English

Education

Technical background in Electromechanical domain

15 years overall experience with 5 years relevant experience

Job description

Description - External

Requisition Title: Customer Major Issue Leader, LV Final Distribution Products

Location: Bangalore, India

Role Type: Global Role

Department: Power Products – Customer Satisfaction & Quality

You are a passionate customer oriented person with a strong background and technical experience integrating low voltage applications and digital communication, willing to work in a fast pace, energizing and exposed environment. Your knowledge of Power Products is very appreciated, as well as your ability to manage demanding customer and large scale quality crisis, such as product recalls.

Your role will be articulated around 3 dimensions

• Customer Major Issue resolution leader
• Customer complex Issue/cases resolution
• Main quality contact point for LV Final distribution products like – MCB, RCCB, RCBO, Distribution boards

You are required to be

• Subject matter expert on MCB, RCCB, RCBO & distribution boards
• Shall have good knowledge of IEC/IS standards related to the offer products like IEC 60898, IEC 61439.

• Lead the Customer Major Issues linked to the scope of offers.

• Eliminate dissatisfaction by ensuring customer issue are well managed and ultimately prevented
• Ensure a reliable process is operating to solve customer complaints fast and effectively
• Escalate customer issues to the right organization whenever needed and supports collaborative resolutions in the customer’s best interest
• Ensure all customer issues are regularly analyzed in order to identify top issues and launch projects to prevent them
• Collaborate with other organizations in order to contain, correct and prevent problems affecting customers.
• Lead execution of containment actions for known problems.

As CMI leader, you will often interact with customers. Your role will be to demonstrate Schneider Electric's values and build trust over time, transforming difficult situations in opportunities.

1. Resolution of Critical Issues in CMI and BRE: Resolve at least 90% of critical issues related to CMI and BRE within a 30-day timeframe. Track and report the percentage of issues resolved on a monthly basis. Collaborate with cross-functional teams to identify and address issues effectively. Achieve resolution rate consistently over the next quarter.
2. Demonstrating Leadership in I2P Domain: Lead three training sessions on I2P best practices for team members within the next six months. Gather feedback from at least 80% of participants to assess understanding and application of I2P concepts, utilize existing resources and knowledge to facilitate sessions. Complete all sessions by the end of the second quarter.
3. Effective Warm Loop to Cold Loop Transition: Develop a transition framework that successfully shifts 75% of warm loop processes to cold loop within six months. Monitor the transition process and report the percentage of successful shifts monthly.

Ranges in scope: Mainly Low voltage products like MCB, RCCB, RCBO, Distribution boards

What qualifications will make you successful for this role?

• Qualifications - Internal

  • Technical background in Electromechanical domain
  • Good business understanding, experience as a Business developer or customer project manager is appreciated
  • Customer oriented
  • Problem solving expert (8D, 5Why, QRQC)
  • Face paced, agile and flexible, Eager to work under heavy pressure and exposure
  • Team player, able to implement and animate SIM type of interaction
  • Experts and key stakeholders networking
  • Collaborative and open behavior within a dynamic, large, multicultural environment.
  • Fluent++ in English, preferable to have a second international language.
• Qualifications - External Overall 15years and minimum 5years of relevant experience is required

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!>

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.