Cluster Optometrist - Kerala

Lenskart; Kottayam; Sur place; INR 450 000 - 650 000; Plein temps

Résumé du poste

Lenskart is seeking a Cluster Optometrist to lead optometry excellence across stores, upskill frontline staff on professional eye care, and safeguard the quality of eye tests and dispensing per Lenskart standards. You will model best practices in customer care and product knowledge to drive key business metrics.

You will visit assigned stores in uniform, mentor Fresher Optometrists, provide dispensing guidance, handle busy periods, and ensure SOPs related to eye tests, QC checks and instrument

Qualifications

• Diploma in Optometry with at least 3 years of retail experience.
• Strong knowledge in refraction, eyewear, dispensing and measurements.
• Willingness to travel nationwide across India.
• Proven leadership, coaching, and communication skills.

Responsabilités

• Visit assigned stores in Lenskart uniform and manage technical and functional store operations.
• Mentor Fresher Optometrists and provide guidance on sales and dispensing.
• Cover shifts as store optometrist during busy periods and perform eye tests and QC.
• Conduct interviews and onboard new talent; coordinate reviews with AOMs.
• Undertake regular training reviews; analyse SOPs and measure impact.
• Periodically audit eye tests and dispensing performance.
• Act as Team Leader and support store team.
• Maximize in-store revenue through training and increasing eye tests.
• Report daily to PS regional manager on store visit summary.
• Work on weekends and public holidays per business needs.

Connaissances

Sales

Retail

Customer service

Training

Leadership

Communication

Formation

Diploma in Optometry

Description du poste

About the Role

The role of Cluster Optometrist at Lenskart revolves around a combination of a perfect blend of optometry and optical retail. He/she plays a pivotal role in upskilling the front end retail staff on the professional optometry grounds. They are responsible to deliver the best customer experience by leading the example in driving the key business metrics with their optometric approach. Their key deliverable in business includes maintenance of eye test quality and dispensing standards throughout as per Lenskart norms.

Responsibilities

Area Activities expected to be performed by a Lenskart Cluster Optometrist

Store Visit

• Must visit assigned stores in Lenskart uniform and manage the complete Technical and Functional part of Lenskart stores.

In Store Duty

• Act as a Mentor and Coach to Fresher Optometrists. Help them with Sales Pitch, Technical Dispensing Guidance, Troubleshooting, Customer Query Handling etc.
• Must also work as a store optometrist during busy hours, high sale days or to cover shifts of those who are on leave. Check eye test, QC drawers, Wooqer entries, CL expiry, merchandise, Instrument calibration, KMT products etc.
• To ensure the Store NPS is achieved by training, troubleshooting, tracking detractor and lead by example.

Manpower

• To welcome new talent from market, conduct interview and on board. Initiation Prepare and conduct meetings with respective AOMs to discuss reviews, performance or proposals.

Training

• For new staff - Undertake regular reviews, analyse SOPs such as eye test, quality check, dispensing, contact lens, troubleshoot, deliver to measure the impact of training on store performance. Identify and Train the Store staff to help them achieve their goals.

Audit

Periodically audit their eye test and dispensing performance

Team Leader

• Wear multiple hats of Team leader, Bench, Senior, Consultant Optometrist to support store team.

Revenue

• Maximise In-Store Revenue through Optometrists through continuous training, periodic reviews, increasing number of eye tests done at store and reducing returns.

Team Work

• Work as a member of Business Team to accomplish goals and objectives. Participate in regional, departmental, executive, operational meeting as appropriate.

Documentation

• Maintain documentation and Report daily to PS regional manager on store visit summary.

Working Hours

• Same as store shift and as per business needs. Must work on weekends and public holidays to support store business.

Personal attributes & competencies

• Minimum qualification: Diploma in Optometry with minimum 3 years of retail experience and a good track record.
• Good Knowledge in Optometry, Refraction, Eye Wear Products, Dispensing and Measurements.
• Must be ready to travel anywhere in India as per Business requirements.
• Passionate about Sales, Retail, Customer service and Training.
• Good understanding of market and product analysis.
• Must have leadership qualities such as - lead by example, coaching, motivating, great communication and never give up attitude.
• Energy, influence, 10 x think / entrepreneur mind-set etc.