Cluster Optometrist

Lenskart; Kallakurichi; Vor Ort; INR 700.000 - 900.000; Vollzeit

Zusammenfassung

Lenskart is seeking a Cluster Optometrist to blend professional optometry with retail excellence across India. You will lead and upskill front-end staff, deliver high-quality eye tests, and uphold dispensing standards in line with Lenskart norms.

You will mentor fresher optometrists, assist with sales pitches, and step in as store optometrist during peak times. Travel across India is required to support stores and ensure customer satisfaction.

Qualifikationen

• Diploma in Optometry with minimum 3 years of retail experience.
• Good knowledge in Optometry, Refraction, Eye Wear Products, Dispensing and Measurements.
• Willingness to travel anywhere in India as per business requirements.

Aufgaben

• Visit assigned stores in Lenskart uniform and manage the Technical and Functional part of stores.
• Act as a mentor and coach to Fresher Optometrists, assist with sales pitch and troubleshooting.
• Cover store optometrist duties during busy hours or when others are on leave; ensure eye tests, QC drawers, product checks.
• Lead training, audits, and performance reviews to improve store performance and customer experience.
• Maximise in-store revenue through eye tests and efficient dispensing, and maintain SOPs and documentation.

Kenntnisse

Leadership

Coaching

Sales

Customer service

Training

Mentoring

Communication

Eye tests

Dispensing

Travel readiness

Ausbildung

Diploma in Optometry

Jobbeschreibung

About the Role

The role of Cluster Optometrist at Lenskart revolves around a combination of a perfect blend of optometry and optical retail. He/she plays a pivotal role in upskilling the front end retail staff on the professional optometry grounds. They are responsible to deliver the best customer experience by leading the example in driving the key business metrics with their optometric approach. Their key deliverable in business includes maintenance of eye test quality and dispensing standards throughout as per Lenskart norms.

Responsibilities

Store Visit

• Must visit assigned stores in Lenskart uniform and manage the complete Technical and Functional part of Lenskart stores

In Store Duty

• Act as a Mentor and Coach to Fresher Optometrists. Help them with Sales Pitch, Technical Dispensing Guidance, Troubleshooting, Customer Query Handling etc.
• Must also work as a store optometrist during busy hours, high sale days or to cover shifts of those who are on leave. Check eye test, QC drawers, Wooqer entries, CL expiry, merchandise, Instrument calibration, KMT products etc.
• To ensure the Store NPS is achieved by training, troubleshooting, tracking detractor and lead by example

Manpower

• To welcome new talent from market, conduct interview and on board. Initiation Prepare and conduct meetings with respective AOMs to discuss reviews, performance or proposals

Training

• For new staff - Undertake regular reviews, analyse SOPs such as eye test, quality check, dispensing, contact lens, troubleshoot, deliver to measure the impact of training on store performance. Identify and Train the Store staff to help them achieve their goals

Audit

• Periodically audit their eye test and dispensing performance

Team Leader

• Wear multiple hats of Team leader, Bench, Senior, Consultant Optometrist to support store team

Revenue

• Maximise In-Store Revenue through Optometrists through continuous training, periodic reviews, increasing number of eye tests done at store and reducing returns

Team Work

• Work as a member of Business Team to accomplish goals and objectives. Participate in regional, departmental, executive, operational meeting as appropriate

Documentation

• Maintain documentation and Report daily to PS regional manager on store visit summary

Working Hours

• Same as store shift and as per business needs. Must work on weekends and public holidays to support store business

Personal attributes & competencies

• Minimum qualification - Diploma in Optometry with minimum 3 years of retail experience and a good track record
• Good Knowledge in Optometry, Refraction, Eye Wear Products, Dispensing and Measurements
• Must be ready to travel anywhere in India as per Business requirements
• Passionate about Sales, Retail, Customer service and Training
• Good understanding of market and product analysis
• Must have leadership qualities such as - lead by example, coaching, motivating, great communication and never give up attitude
• Energy, influence, 10 x think entrepreneur mind-set etc