Cluster Optometrist - Kerala

Lenskart; Ernakulam; On-site; INR 300,000 - 600,000; Full time

Job summary

Lenskart is seeking a Cluster Optometrist to blend professional optometry with retail excellence. You will lead front-end staff training on optometry grounds, ensure eye test quality and dispensing standards, and drive key business metrics through an optometric approach.

You will mentor Fresher Optometrists, cover shifts during peak times, and audit store performance while aligning with Lenskart norms. Willingness to travel across India is required.

Qualifications

• Diploma in Optometry with minimum 3 years of retail experience.
• Good knowledge in Optometry, Refraction, Eye Wear Products, Dispensing and Measurements.

Responsibilities

• Visit assigned stores in uniform and manage technical and functional parts.
• Mentor and coach fresher optometrists and support sales pitches and dispensing guidance.
• Cover shifts as store optometrist during busy hours or staff absence; inspect eye tests, QC drawers, CL expiry, merchandise, instrument calibration, KMT products.
• Train store staff and oversee SOPs like eye tests, quality check, dispensing, contact lenses.

Skills

Optometry knowledge

Sales and customer service

Leadership and mentoring

Communication

Training

Education

Diploma in Optometry

Tools

Eye test equipment

Dispensing instruments

Job description

About the Role

The role of Cluster Optometrist at Lenskart revolves around a combination of a perfect blend of optometry and optical

retail. He/she plays a pivotal role in upskilling the front end retail staff on the professional optometry grounds. They are

responsible to deliver the best customer experience by leading the example in driving the key business metrics with their

optometric approach. Their key deliverable in business includes maintenance of eye test quality and dispensing standards

throughout as per Lenskart norms.

Responsibilities

Area Activities expected to be performed by a Lenskart Cluster Optometrist

Store Visit

• Must visit assigned stores in Lenskart uniform and manage the complete Technical and Functional part of Lenskart stores.

In Store Duty

• Act as a Mentor and Coach to Fresher Optometrists. Help them with Sales Pitch, Technical Dispensing Guidance, Troubleshooting, Customer Query Handling etc.
• Must also work as a store optometrist during busy hours, high sale days or to cover shifts of those who are on leave. Check eye test, QC drawers, Wooqer entries, CL expiry, merchandise, Instrument calibration, KMT products etc.
• To ensure the Store NPS is achieved by training, troubleshooting, tracking detractor and lead by example

Manpower

• To welcome new talent from market, conduct interview and on board. Initiation Prepare and conduct meetings with respective AOMs to discuss reviews, performance or proposals

Training

• For new staff - Undertake regular reviews, analyse SOPs such as eye test, quality check, dispensing, contact lens, troubleshoot, deliver to measure the impact of training on store performance. Identify and Train the Store staff to help them achieve their goals

Audit

Periodically audit their eye test and dispensing performance

Team Leader

• Wear multiple hats of Team leader, Bench, Senior, Consultant Optometrist to support store team

Revenue

• Maximise In-Store Revenue through Optometrists through continuous training, periodic reviews, increasing number of eye tests done at store and reducing returns

Team Work

• Work as a member of Business Team to accomplish goals and objectives. Participate in regional, departmental, executive, operational meeting as appropriate

Documentation

• Maintain documentation and Report daily to PS regional manager on store visit summary

Working Hours

• Same as store shift and as per business needs. Must work on weekends and public holidays to support store business

Personal attributes & competencies

• Minimum qualification: Diploma in Optometry with minimum 3 years of retail experience and a good track record
• Good Knowledge in Optometry, Refraction, Eye Wear Products, Dispensing and Measurements
• Must be ready to travel anywhere in India as per Business requirements
• Passionate about Sales, Retail, Customer service and Training
• Good understanding of market and product analysis
• Must have leadership qualities such as - lead by example, coaching, motivating, great communication and never give up attitude
• Energy, influence, 10 x think / entrepreneur mind-set etc.