Cluster Optometrist

Lenskart; Rajkot, Surat, Vadodara; On-site; INR 600,000 - 900,000; Full time

Job summary

Lenskart seeks a Cluster Optometrist to blend clinical optometry with retail excellence across multiple stores in India. You will mentor front-end staff, ensure eye test quality and dispensing standards, and drive customer experience across locations.

Responsibilities include store visits, coaching Fresher Optometrists, training on SOPs, auditing eye tests, and supporting regional leadership to achieve sales and service targets while travel is required.

Qualifications

• Diploma in Optometry with at least 5 years of retail experience.

Responsibilities

• Visit assigned stores in uniform and manage technical and functional parts of stores.
• Mentor Fresher Optometrists; provide dispensing guidance, troubleshoot, handle customer queries, and cover shifts as needed.
• Recruit and onboard new talent; conduct reviews with AOMs to discuss performance and proposals.
• Undertake regular training; review SOPs on eye tests, dispensing, contact lenses, and measure training impact.

Skills

Leadership

Sales

Training

Coaching

Communication

Customer service

Education

Diploma in Optometry

Job description

About Lenskart

With a mission to give India a vision, Lenskart.com is Asia's fastest growing eyewear company. Lenskart's products include prescription eyewear, contact lenses and sunglasses, all equipped with the customers eye powers. Backed by IDG Ventures, Unilazer Ventures and TPG Capital, Lenskart has grown its array of services exponentially.

About the Role

The role of Cluster Optometrist at Lenskart revolves around a combination of a perfect blend of optometry and optical retail. He/she plays a pivotal role in upskilling the front end retail staff on the professional optometry grounds. They are responsible to deliver the best customer experience by leading the example in driving the key business metrics with their optometric approach. Their key deliverable in business includes maintenance of eye test quality and dispensing standards throughout as per Lenskart norms.

Responsibilities

Store Visit

• Must visit assigned stores in Lenskart uniform and manage the complete Technical and Functional part of Lenskart stores.

In Store Duty

• Act as a Mentor and Coach to Fresher Optometrists. Help them with Sales Pitch, Technical Dispensing Guidance, Troubleshooting, Customer Query Handling etc. Must also work as a store optometrist during busy hours, high sale days or to cover shifts of those who are on leave. Check eye test, QC drawers, Wooqer entries, CL expiry, merchandise, Instrument calibration, KMT products etc.
• To ensure the Store NPS is achieved by training, troubleshooting, tracking detractor and lead by example

Manpower

• To welcome new talent from market, conduct interview and on board. Initiation Prepare and conduct meetings with respective AOMs to discuss reviews, performance or proposals

Training

• For new staff - Undertake regular reviews, analyse SOPs such as eye test, quality check, dispensing, contact lens, troubleshoot, deliver to measure the impact of training on store performance. Identify and Train the Store staff to help them achieve their goals

Audit

• Periodically audit their eye test and dispensing performance

Team Leader

• Wear multiple hats of Team leader, Bench, Senior, Consultant Optometrist to support store team

Revenue

• Maximise In-Store Revenue through Optometrists through continuous training, periodic reviews, increasing number of eye tests done at store and reducing returns

Team Work

• Work as a member of Business Team to accomplish goals and objectives. Participate in regional, departmental, executive, operational meeting as appropriate

Documentation

• Maintain documentation and Report daily to PS regional manager on store visit summary

Working Hours

• Same as store shift and as per business needs. Must work on weekends and public holidays to support store business

Personal attributes & competencies

• Minimum qualification: Diploma in Optometry with minimum 5 years of retail experience and a good track record
• Good Knowledge in Optometry, Refraction, Eye Wear Products, Dispensing and Measurements
• Must be ready to travel anywhere in India as per Business requirements
• Passionate about Sales, Retail, Customer service and Training
• Good understanding of market and product analysis
• Must have leadership qualities such as - lead by example, coaching, motivating, great communication and never give up attitude
• Energy, influence, 10 x think / entrepreneur mind-set etc.