Cluster Optometrist - Bangalore/Davangere

Lenskart; Davanagere, Bengaluru; Sur place; INR 600 000 - 1 000 000; Plein temps

Résumé du poste

Lenskart is seeking a Cluster Optometrist to blend professional optometry with retail leadership across India. You will train front-end staff on optometry practices, oversee eye tests and dispensing standards, and drive key business metrics with your optometric approach.

You will visit stores, mentor new optometrists, cover busy periods, audit performance, and report to the regional manager. The role requires a Diploma in Optometry with at least three years of retail experience and willingness

Qualifications

• Diploma in Optometry is required with at least 3 years of retail experience.
• Strong knowledge of refraction, dispensing and eyewear products.
• Proven leadership and mentoring abilities.

Responsabilités

• Visit assigned stores in uniform and manage technical and functional store operations.
• Mentor Fresher Optometrists; assist with sales pitches and dispensing guidance.
• Cover shifts as store optometrist during busy periods; ensure eye tests and QC checks.
• Train new staff; run SOP reviews and measure training impact on performance.
• Audit eye tests and dispensing performance periodically.
• Lead store team as a senior optometrist; support regional goals.
• Maximise in-store revenue through eye tests, training, and customer service.
• Maintain daily store visit reports to regional manager.
• Work weekends and public holidays as per business needs.

Connaissances

Leadership

Coaching

Sales & Customer Service

Training

Eye Test & Dispensing Knowledge

Formation

Diploma in Optometry

Description du poste

About the Role

The role of Cluster Optometrist at Lenskart revolves around a combination of a perfect blend of optometry and optical retail. He/she plays a pivotal role in upskilling the front end retail staff on the professional optometry grounds. They are responsible to deliver the best customer experience by leading the example in driving the key business metrics with their optometric approach. Their key deliverable in business includes maintenance of eye test quality and dispensing standards throughout as per Lenskart norms.

Responsibilities

Store Visit

• Must visit assigned stores in Lenskart uniform and manage the complete Technical and Functional part of Lenskart stores

In Store Duty

• Act as a Mentor and Coach to Fresher Optometrists. Help them with Sales Pitch, Technical Dispensing Guidance, Troubleshooting, Customer Query Handling etc.
• Must also work as a store optometrist during busy hours, high sale days or to cover shifts of those who are on leave. Check eye test, QC drawers, Wooqer entries, CL expiry, merchandise, Instrument calibration, KMT products etc.
• To ensure the Store NPS is achieved by training, troubleshooting, tracking detractor and lead by example

Manpower

• To welcome new talent from market, conduct interview and on board. Initiation Prepare and conduct meetings with respective AOMs to discuss reviews, performance or proposals

Training

• For new staff - Undertake regular reviews, analyse SOPs such as eye test, quality check, dispensing, contact lens, troubleshoot, deliver to measure the impact of training on store performance. Identify and Train the Store staff to help them achieve their goals

Audit

• Periodically audit their eye test and dispensing performance

Team Leader

• Wear multiple hats of Team leader, Bench, Senior, Consultant Optometrist to support store team

Revenue

• Maximise In-Store Revenue through Optometrists through continuous training, periodic reviews, increasing number of eye tests done at store and reducing returns

Team Work

• Work as a member of Business Team to accomplish goals and objectives. Participate in regional, departmental, executive, operational meeting as appropriate

Documentation

• Maintain documentation and Report daily to PS regional manager on store visit summary

Working Hours

• Same as store shift and as per business needs. Must work on weekends and public holidays to support store business

Personal attributes & competencies

• Minimum qualification: Diploma in Optometry with minimum 3 years of retail experience and a good track record
• Good Knowledge in Optometry, Refraction, Eye Wear Products, Dispensing and Measurements
• Must be ready to travel anywhere in India as per Business requirements
• Passionate about Sales, Retail, Customer service and Training
• Good understanding of market and product analysis
• Must have leadership qualities such as - lead by example, coaching, motivating, great communication and never give up attitude
• Energy, influence, 10 x think / entrepreneur mind-set etc.