Cluster Optometrist

Lenskart; Aizwal District; On-site; INR 400,000 - 600,000; Full time

Job summary

Lenskart is seeking a Cluster Optometrist to blend optometry with retail leadership across India. You will upskill front-end staff on professional optometry, drive customer experience, and maintain eye test quality and dispensing standards per Lenskart norms.

You will mentor Fresher Optometrists, conduct store visits, troubleshoot, and ensure high store performance while traveling as needed.

Qualifications

• Diploma in Optometry with minimum 3 years of retail experience.
• Strong knowledge of optometry, refraction, eyewear products and dispensing.
• Willingness to travel anywhere in India as required by business needs.

Responsibilities

• Visit assigned stores in uniform and manage technical and functional store operations.
• Mentor and coach Fresher Optometrists; assist with sales pitch and dispensing guidance.
• Cover shifts as store optometrist during busy hours; check eye tests and merchandising.
• Ensure store NPS by training, troubleshooting, and leading by example.
• Recruit, onboard and conduct reviews with store staff and AOMs.
• Regularly train staff on SOPs: eye test, quality check, dispensing, and contact lenses.
• Periodically audit eye tests and dispensing performance.
• Wear multiple hats as team leader to support the store team.
• Maximise in-store revenue through more eye tests and reducing returns.
• Document activities and report daily to regional manager.

Skills

Optometry knowledge

Refraction

Dispensing

Eye wear products

Customer service

Leadership

Sales orientation

Education

Diploma in Optometry

Retail experience (3+ yrs)

Job description

About the Role

The role of Cluster Optometrist at Lenskart revolves around a combination of a perfect blend of optometry and optical retail. He/she plays a pivotal role in upskilling the front end retail staff on the professional optometry grounds. They are responsible to deliver the best customer experience by leading the example in driving the key business metrics with their optometric approach. Their key deliverable in business includes maintenance of eye test quality and dispensing standards throughout as per Lenskart norms.

Responsibilities

Store Visit

• Must visit assigned stores in Lenskart uniform and manage the complete Technical and Functional part of Lenskart stores

In Store Duty

• Act as a Mentor and Coach to Fresher Optometrists. Help them with Sales Pitch, Technical Dispensing Guidance, Troubleshooting, Customer Query Handling etc.
• Must also work as a store optometrist during busy hours, high sale days or to cover shifts of those who are on leave. Check eye test, QC drawers, Wooqer entries, CL expiry, merchandise, Instrument calibration, KMT products etc.
• To ensure the Store NPS is achieved by training, troubleshooting, tracking detractor and lead by example

Manpower

• To welcome new talent from market, conduct interview and on board. Initiation Prepare and conduct meetings with respective AOMs to discuss reviews, performance or proposals

Training

• For new staff - Undertake regular reviews, analyse SOPs such as eye test, quality check, dispensing, contact lens, troubleshoot, deliver to measure the impact of training on store performance. Identify and Train the Store staff to help them achieve their goals

Audit

• Periodically audit their eye test and dispensing performance

Team Leader

• Wear multiple hats of Team leader, Bench, Senior, Consultant Optometrist to support store team

Revenue

• Maximise In-Store Revenue through Optometrists through continuous training, periodic reviews, increasing number of eye tests done at store and reducing returns

Team Work

• Work as a member of Business Team to accomplish goals and objectives. Participate in regional, departmental, executive, operational meeting as appropriate

Documentation

• Maintain documentation and Report daily to PS regional manager on store visit summary

Working Hours

• Same as store shift and as per business needs. Must work on weekends and public holidays to support store business

Personal attributes & competencies

• Minimum qualification - Diploma in Optometry with minimum 3 years of retail experience and a good track record
• Good Knowledge in Optometry, Refraction, Eye Wear Products, Dispensing and Measurements
• Must be ready to travel anywhere in India as per Business requirements
• Passionate about Sales, Retail, Customer service and Training
• Good understanding of market and product analysis
• Must have leadership qualities such as - lead by example, coaching, motivating, great communication and never give up attitude
• Energy, influence, 10 x think entrepreneur mind-set etc