Cluster Optometrist

Lenskart; Gangtok; On-site; INR 600,000 - 800,000; Full time

Job summary

Lenskart seeks a Cluster Optometrist to blend optometry with optical retail excellence. You will upskill front-end staff on professional optometry standards and lead by example to deliver outstanding customer experiences while maintaining eye test quality and dispensing standards across stores.

The role requires travel within India, mentoring capability, and a focus on driving key business metrics through an optometric lens. Weekend work and flexible shifts are part of the role.

Qualifications

• Diploma in Optometry with minimum 3 years of retail experience.
• Good knowledge in Optometry, Refraction, Eye wear products, dispensing and measurements.
• Willing to travel anywhere in India as per business requirements.
• Passionate about Sales, Retail, Customer service and Training.

Responsibilities

• Visit assigned stores in Lenskart uniform and manage the technical and functional parts of stores.
• Mentor and coach fresher optometrists; assist with sales pitches, dispensing guidance, troubleshooting, and customer queries.
• Cover shifts during busy periods or staff leave; check eye tests, QC drawers, product expiry, and instrument calibration.
• Achieve Store NPS through training, troubleshooting and leadership.
• Recruitment: onboard new talent; conduct interviews and coordinate reviews with AOMs.
• Regular training to staff; analyze SOPs and measure training impact on store performance.
• Periodically audit eye tests and dispensing performance.
• Act as Team Leader, supporting store team across roles.
• Maximize in-store revenue through optometrists by increasing tests and reducing returns.
• Collaborate with regional teams in meetings to achieve goals.

Skills

Sales

Retail

Customer service

Training

Leadership

Education

Diploma in Optometry

Job description

About the Role

The role of Cluster Optometrist at Lenskart revolves around a combination of a perfect blend of optometry and optical retail. He/she plays a pivotal role in upskilling the front end retail staff on the professional optometry grounds. They are responsible to deliver the best customer experience by leading the example in driving the key business metrics with their optometric approach. Their key deliverable in business includes maintenance of eye test quality and dispensing standards throughout as per Lenskart norms.

Responsibilities

Store Visit

• Must visit assigned stores in Lenskart uniform and manage the complete Technical and Functional part of Lenskart stores

In Store Duty

• Act as a Mentor and Coach to Fresher Optometrists. Help them with Sales Pitch, Technical Dispensing Guidance, Troubleshooting, Customer Query Handling etc.
• Must also work as a store optometrist during busy hours, high sale days or to cover shifts of those who are on leave. Check eye test, QC drawers, Wooqer entries, CL expiry, merchandise, Instrument calibration, KMT products etc.
• To ensure the Store NPS is achieved by training, troubleshooting, tracking detractor and lead by example

Manpower

• To welcome new talent from market, conduct interview and on board. Initiation Prepare and conduct meetings with respective AOMs to discuss reviews, performance or proposals

Training

• For new staff - Undertake regular reviews, analyse SOPs such as eye test, quality check, dispensing, contact lens, troubleshoot, deliver to measure the impact of training on store performance. Identify and Train the Store staff to help them achieve their goals

Audit

• Periodically audit their eye test and dispensing performance

Team Leader

• Wear multiple hats of Team leader, Bench, Senior, Consultant Optometrist to support store team

Revenue

• Maximise In-Store Revenue through Optometrists through continuous training, periodic reviews, increasing number of eye tests done at store and reducing returns

Team Work

• Work as a member of Business Team to accomplish goals and objectives. Participate in regional, departmental, executive, operational meeting as appropriate

Documentation

• Maintain documentation and Report daily to PS regional manager on store visit summary

Working Hours

• Same as store shift and as per business needs. Must work on weekends and public holidays to support store business

Personal attributes & competencies

• Minimum qualification - Diploma in Optometry with minimum 3 years of retail experience and a good track record
• Good Knowledge in Optometry, Refraction, Eye Wear Products, Dispensing and Measurements
• Must be ready to travel anywhere in India as per Business requirements
• Passionate about Sales, Retail, Customer service and Training
• Good understanding of market and product analysis
• Must have leadership qualities such as - lead by example, coaching, motivating, great communication and never give up attitude
• Energy, influence, 10 x think entrepreneur mind-set etc