Cluster Optometrist

Lenskart; Erode; On-site; INR 450,000 - 900,000; Full time

Job summary

Lenskart is seeking a Cluster Optometrist to blend optometry with retail excellence across stores in India. You will upskill front-end staff on professional optometry grounds and drive customer experience by setting leading dispensing and eye test standards per Lenskart norms.

You will mentor new talent, conduct training, and step in as store optometrist during busy periods. Travel across India to support multiple stores and drive store metrics.

Qualifications

• Diploma in Optometry and at least 3 years of retail experience.
• Strong knowledge of optometry, refraction, eyewear products and dispensing.
• Leadership and coaching abilities to train front-end staff.

Responsibilities

• Visit assigned stores in Lenskart uniform and manage technical and functional store operations.
• Mentor Fresher Optometrists; train sales pitch, dispensing guidance and troubleshooting.
• Serve as store optometrist during peak hours and cover shifts; ensure eye tests, QC, merchandise, calibration.
• Lead training programs, review SOPs and measure training impact on store performance.
• Periodically audit eye tests and dispensing performance.
• Support store team as Team Leader; collaborate in regional meetings.
• Maximize in-store revenue through enhanced eye tests and reduced returns.
• Document activities and report store visit summaries to regional manager.
• Work on weekends/holidays to support store business.

Skills

Retail experience

Leadership

Sales & customer service

Training & coaching

Communication

Education

Diploma in Optometry

Job description

About the Role

The role of Cluster Optometrist at Lenskart revolves around a combination of a perfect blend of optometry and optical retail. He/she plays a pivotal role in upskilling the front end retail staff on the professional optometry grounds. They are responsible to deliver the best customer experience by leading the example in driving the key business metrics with their optometric approach. Their key deliverable in business includes maintenance of eye test quality and dispensing standards throughout as per Lenskart norms.

Responsibilities

Store Visit

• Must visit assigned stores in Lenskart uniform and manage the complete Technical and Functional part of Lenskart stores

In Store Duty

• Act as a Mentor and Coach to Fresher Optometrists. Help them with Sales Pitch, Technical Dispensing Guidance, Troubleshooting, Customer Query Handling etc.
• Must also work as a store optometrist during busy hours, high sale days or to cover shifts of those who are on leave. Check eye test, QC drawers, Wooqer entries, CL expiry, merchandise, Instrument calibration, KMT products etc.
• To ensure the Store NPS is achieved by training, troubleshooting, tracking detractor and lead by example

Manpower

• To welcome new talent from market, conduct interview and on board. Initiation Prepare and conduct meetings with respective AOMs to discuss reviews, performance or proposals

Training

• For new staff - Undertake regular reviews, analyse SOPs such as eye test, quality check, dispensing, contact lens, troubleshoot, deliver to measure the impact of training on store performance. Identify and Train the Store staff to help them achieve their goals

Audit

• Periodically audit their eye test and dispensing performance

Team Leader

• Wear multiple hats of Team leader, Bench, Senior, Consultant Optometrist to support store team

Revenue

• Maximise In-Store Revenue through Optometrists through continuous training, periodic reviews, increasing number of eye tests done at store and reducing returns

Team Work

• Work as a member of Business Team to accomplish goals and objectives. Participate in regional, departmental, executive, operational meeting as appropriate

Documentation

• Maintain documentation and Report daily to PS regional manager on store visit summary

Working Hours

• Same as store shift and as per business needs. Must work on weekends and public holidays to support store business

Personal attributes & competencies

• Minimum qualification - Diploma in Optometry with minimum 3 years of retail experience and a good track record
• Good Knowledge in Optometry, Refraction, Eye Wear Products, Dispensing and Measurements
• Must be ready to travel anywhere in India as per Business requirements
• Passionate about Sales, Retail, Customer service and Training
• Good understanding of market and product analysis
• Must have leadership qualities such as - lead by example, coaching, motivating, great communication and never give up attitude
• Energy, influence, 10 x think entrepreneur mind-set etc .