Cluster Optometrist

Lenskart; Chomu; Presencial; INR 900 000 - 1 500 000; Tempo integral

Resumo da oferta

Lenskart seeks a Cluster Optometrist to blend clinical optometry with retail leadership. You will upskill front-end staff, lead by example in eye tests and dispensing standards, and drive key business metrics through your optometric approach.

Responsibilities include mentoring new optometrists, covering shifts, auditing eye test quality, and maintaining product calibration and store SOPs. Willingness to travel nationwide is required.

Qualificações

• Diploma in Optometry with minimum 3 years retail experience.
• Good knowledge in Optometry, Refraction, Eye wear products, Dispensing and Measurements.
• Willingness to travel anywhere in India as per business needs.
• Passionate about Sales, Retail, Customer service and Training.
• Good understanding of market and product analysis.
• Leadership qualities: lead by example, coaching, motivation and clear communication.

Responsabilidades

• Visit assigned stores in Lenskart uniform and manage technical/functional parts of stores.
• Mentor and coach Fresher Optometrists; assist with Sales Pitch, dispensing guidance, troubleshooting and customer queries.
• Cover shifts when needed; ensure eye tests, QC drawers, and instrument calibration are maintained; manage product checks.
• Train store staff and assess SOPs like eye test, dispensing, etc.; measure training impact.
• Periodically audit eye test and dispensing performance to ensure standards.
• Wear multiple leadership roles to support the store team (Team Leader, Senior/Consultant Optometrist).
• Maximise in-store revenue through more eye tests and better customer service; minimize returns.
• Collaborate in regional/departmental meetings and report visit summaries to regional manager.
• Work hours align with store shifts, including weekends and public holidays.

Conhecimentos

Leadership

Coaching

Sales

Customer Service

Training

Formação académica

Diploma in Optometry

Ferramentas

Eye testing equipment

Dispensing instruments

Descrição da oferta de emprego

About the Role

The role of Cluster Optometrist at Lenskart revolves around a combination of a perfect blend of optometry and optical retail. He/she plays a pivotal role in upskilling the front end retail staff on the professional optometry grounds. They are responsible to deliver the best customer experience by leading the example in driving the key business metrics with their optometric approach. Their key deliverable in business includes maintenance of eye test quality and dispensing standards throughout as per Lenskart norms.

Responsibilities

Store Visit

• Must visit assigned stores in Lenskart uniform and manage the complete Technical and Functional part of Lenskart stores

In Store Duty

• Act as a Mentor and Coach to Fresher Optometrists. Help them with Sales Pitch, Technical Dispensing Guidance, Troubleshooting, Customer Query Handling etc.
• Must also work as a store optometrist during busy hours, high sale days or to cover shifts of those who are on leave. Check eye test, QC drawers, Wooqer entries, CL expiry, merchandise, Instrument calibration, KMT products etc.
• To ensure the Store NPS is achieved by training, troubleshooting, tracking detractor and lead by example

Manpower

• To welcome new talent from market, conduct interview and on board. Initiation Prepare and conduct meetings with respective AOMs to discuss reviews, performance or proposals

Training

• For new staff - Undertake regular reviews, analyse SOPs such as eye test, quality check, dispensing, contact lens, troubleshoot, deliver to measure the impact of training on store performance. Identify and Train the Store staff to help them achieve their goals

Audit

• Periodically audit their eye test and dispensing performance

Team Leader

• Wear multiple hats of Team leader, Bench, Senior, Consultant Optometrist to support store team

Revenue

• Maximise In-Store Revenue through Optometrists through continuous training, periodic reviews, increasing number of eye tests done at store and reducing returns

Team Work

• Work as a member of Business Team to accomplish goals and objectives. Participate in regional, departmental, executive, operational meeting as appropriate

Documentation

• Maintain documentation and Report daily to PS regional manager on store visit summary

Working Hours

• Same as store shift and as per business needs. Must work on weekends and public holidays to support store business

Personal attributes & competencies

• Minimum qualification - Diploma in Optometry with minimum 3 years of retail experience and a good track record
• Good Knowledge in Optometry, Refraction, Eye Wear Products, Dispensing and Measurements
• Must be ready to travel anywhere in India as per Business requirements
• Passionate about Sales, Retail, Customer service and Training
• Good understanding of market and product analysis
• Must have leadership qualities such as - lead by example, coaching, motivating, great communication and never give up attitude
• Energy, influence, 10 x think entrepreneur mind-set etc .