Cluster Managers

Zoho; Mumbai; On-site; INR 1,500,000 - 2,300,000; Full time

Benefits offered by this job

Performance-based incentives

Employee wellness benefits

Job summary

Masti Health and Beauty Pvt. Ltd is seeking a Cluster Manager to oversee Ode Spa outlets across Mumbai and other pan-India locations. You will lead day-to-day operations, drive revenue, maintain service quality, and ensure adherence to brand standards.

The role requires 6–10 years in operations management with multi-location leadership, strong people management, and fluency in English and Hindi. Travel within the city and to partner sites is expected, and you will collaborate with HR and

Qualifications

• 6–10 years in operations management in wellness, spa, retail, hospitality or beauty industries.
• Proven experience managing multiple locations or units.
• Strong leadership, people management, and interpersonal skills.
• Customer-focused mindset with a passion for service excellence.
• Excellent organizational and problem-solving abilities.
• Proficient in MS Excel, basic reporting tools, and CRM systems.
• Willingness to travel within the city and work in a dynamic, fast-paced environment.
• Fluency in English and Hindi is essential.

Responsibilities

• Lead and manage a cluster of spa outlets across Mumbai, ensuring smooth operations and adherence to brand standards.
• Monitor daily, weekly, and monthly performance metrics, including sales, service quality, and customer feedback.
• Drive revenue growth and profitability through effective planning, team motivation, and marketing collaboration.
• Supervise, coach, and support spa managers and therapists to deliver best-in-class customer experiences.
• Ensure compliance with SOPs, hygiene protocols, and brand guidelines across all locations.
• Coordinate with HR for recruitment, training, and performance evaluations of staff within the cluster.
• Liaise with mall management, hotel partners, and landlords to ensure seamless business operations and maintain relationships.
• Handle customer escalations, resolve operational challenges, and implement service recovery processes when required.
• Provide regular reports and updates to the Regional Head on performance, initiatives, and issues.
• Oversee inventory management and cost control across all outlets in the cluster.

Skills

Operations management

Multi-location leadership

Team leadership

Customer service

Brand & SOP compliance

Excel & reporting

CRM scheduling systems

English & Hindi fluency

Tools

MS Excel

CRM systems

Scheduling tools

Job description

Masti Health and Beauty Pvt. Ltd | Full time

Location: Mumbai and Other Locations - Pan India

About Ode Spa

Ode Spa is one of India’s leading wellnessand spa chains, known for offering rejuvenating treatments, exceptionalcustomer experiences, and a commitment to holistic well-being. With a growingfootprint across luxury hotels, malls, and standalone outlets, Ode Spa isredefining wellness across the country.

Role Overview

We are looking for an energetic, hands-on,and performance-drivenCluster Managerto oversee theoperations of multiple Ode Spa outlets inMumbai from Wellness,Beauty & Healthcare Industry. This role involves managing day-to-dayoperations, team leadership, revenue optimization, service quality, andcustomer satisfaction across all assigned locations.

Key Responsibilities

• Lead and manage a cluster of spa outlets across Mumbai,ensuring smooth operations and adherence to brand standards.
  
• Monitor daily, weekly, and monthly performance metrics,including sales, service quality, and customer feedback.
  
• Drive revenue growth and profitability through effectiveplanning, team motivation, and marketing collaboration.
  
• Supervise, coach, and support spa managers and therapists todeliver best-in-class customer experiences.
  
• Ensure compliance with SOPs, hygiene protocols, and brandguidelines across all locations.
  
• Coordinate with HR for recruitment, training, and performanceevaluations of staff within the cluster.
  
• Liaise with mall management, hotel partners, and landlords toensure seamless business operations and maintain relationships.
  
• Handle customer escalations, resolve operational challenges,and implement service recovery processes when required.
  
• Provide regular reports and updates to the Regional Head onperformance, initiatives, and issues.
  
• Oversee inventory management and cost control across alloutlets in the cluster.
  

Why Join Ode Spa?

• Work with a nationally recognized wellness brand.
  
• Be part of a growing organization with opportunities for rapidcareer progression.
  
• Lead dynamic teams and impact customer experiences at scale.
  
• Performance-based incentives and employee wellness benefits.
  

Requirements

Requirements

• 6–10 years of experience in operations management, preferablyin wellness, spa, retail, hospitality, or beauty industries.
  
• Proven experience managing multiple locations or units.
  
• Strong leadership, people management, and interpersonal skills.
  
• Customer-focused mindset with a passion for service excellence.
  
• Excellent organizational and problem-solving abilities.
  
• Proficient in MS Excel, basic reporting tools, andCRM/scheduling systems.
  
• Willingness to travel within the city and work in a dynamic,fast-paced environment.
  
• Fluency in English and Hindi is essential.