Cluster Manager

Zoho; Bengaluru; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Masti Health and Beauty Pvt. Ltd. seeks a Cluster Spa Manager to oversee multiple ODE Spa Wellness outlets within a defined cluster. You will drive operational excellence, financial performance, and people development across locations, ensuring consistent service and brand integrity.

Lead with strategic insight, implement wellness standards, and optimize guest experiences while partnering with leadership to grow revenue and maintain high performance across the cluster.

Qualifications

• Experience overseeing multiple spa outlets and aligning them with business goals.
• Strong leadership and mentoring abilities for Spa Managers.
• Data-driven strategic planning and performance analysis.
• Budgeting, forecasting, cost control, and revenue optimization.
• Customer-centric approach to guest experiences.
• Decisive problem-solving in fast-paced service environments.

Responsibilities

• Own P&L for all assigned outlets and drive profitability.
• Ensure brand standards, SOP adherence, and service quality.
• Lead, coach, and develop spa managers and teams.
• Monitor guest satisfaction, NPS, and feedback-driven improvements.
• Collaborate with marketing for local promotions and campaigns.

Skills

Multi-unit Spa Operations

Leadership & Team Training

Strategic & Analytical Thinking

Financial Acumen

Customer Service Orientation

Problem-solving

Job description

Masti Health and Beauty Pvt. Ltd | Full time

Role Summary

The Cluster Spa Manager is responsible for overseeing the operations, financial performance, and team management of multiple ODE Spa Wellness outlets within a designated cluster. This leadership role involves strategic planning, revenue optimization, ensuring consistent service quality, implementing wellness standards, and maintaining brand integrity across locations. The role demands a balance of operational excellence, guest satisfaction, and people development.

Key Responsibilities

1. 1. Business & Financial Management:
   1. a) Take complete ownership of Profit & Loss (P&L) for all assigned outlets.
   2. b) Analyze revenue reports, control costs, and implement strategies to increase profitability.
   3. c) Monitor sales performance, identify trends, and drive initiatives to achieve and exceed revenue targets.
   4. d) Prepare and present timely financial and operational reports to the leadership team.
2. 2. Operational Excellence:
   1. a) Oversee day-to-day functioning of each spa outlet to ensure seamless guest experience and adherence to brand standards.
   2. b) Ensure consistent implementation of company SOPs and wellness protocols across all locations.
   3. c) Conduct regular audits to assess service quality, cleanliness, hygiene, and safety compliance.
   4. d) Monitor stock and inventory levels, reduce wastage, and ensure timely procurement.
   5. a) Lead, coach, and mentor Spa Managers and their teams to maintain high levels of motivation and performance.
   6. b) Identify training needs and facilitate ongoing skill enhancement programs for
   7. c) Drive a culture of ownership, professionalism, and continuous improvement across the cluster.
3. 4. Guest Experience & Relationship Management:
   1. a) Foster strong client relationships to enhance guest retention and satisfaction.
   2. b) Monitor and improve Net Promoter Score (NPS) and address any service-related escalations promptly.
   3. c) Encourage and implement feedback-driven service enhancements.
4. 5. Marketing & Brand Promotion:
   1. a) Collaborate with marketing teams to conceptualize and execute local campaigns and promotions.
   2. b) Drive visibility and footfall through strategic tie-ups, wellness events, and seasonal offers.
   3. c) Ensure consistency in visual merchandising, promotional communication, and brand representation.

Requirements

Multi-unit Spa Operations Management: Ability to efficiently oversee multiple

outlets and align them with business goals.

Leadership & Team Training: Strong mentoring skills with a focus on team growth

and performance.

Strategic & Analytical Thinking: Ability to plan long-term strategies backed by data

Financial Acumen: Proficiency in budgeting, forecasting, cost control, and revenue

management.

Customer Service Orientation: Passionate about delivering exceptional guest

experiences and handling client relationships with care.

Problem-solving: Quick and effective decision-making in dynamic and service-