Cluster Manager- Amazon NOW Operations, Amazon Now

Amazon; Bengaluru; On-site; INR 900,000 - 1,100,000; Full time

Job summary

Amazon Now in Bengaluru is seeking an operations leader to support cluster-level indexing and performance tracking across city networks. You will monitor key metrics, ensure data accuracy for dashboards, and help maintain visibility into network health and performance.

You will coordinate with 3P partners, drive standardization and continuous improvement, and assist leadership with data-driven decisions. The role requires strong analytical skills and hands-on experience in operations metrics and

Qualifications

• Bachelor's degree or equivalent, or 2+ years of Amazon experience.
• 1+ years of performance metrics, process improvement or lean techniques experience.

Responsibilities

• Track and index operational metrics across city networks
• Maintain data integrity for dashboards and reporting systems used by leadership teams
• Support root cause analysis for operational defects and SLA breaches
• Coordinate with store operations teams to ensure timely data updates and metric accuracy
• Assist in identifying trends and patterns in operational performance to support continuous improvement initiatives

Skills

Performance metrics

Data analysis

Process improvement

Root cause analysis

Education

Bachelor's degree or equivalent

Job description

Description

Amazon Now is seeking an operations leader to support cluster-level operational indexing and performance tracking in a city. This role involves monitoring key operational metrics across dark stores, managing data accuracy for operational dashboards, and supporting the team in maintaining visibility into network health and performance. Managing 3P partners and driving standardization/improvement is a key requirement of the role.

Description

Amazon Now is seeking an operations leader to support cluster-level operational indexing and performance tracking in a city. This role involves monitoring key operational metrics across dark stores, managing data accuracy for operational dashboards, and supporting the team in maintaining visibility into network health and performance. Managing 3P partners and driving standardization/improvement is a key requirement of the role.

Key job responsibilities

• Track and index operational metrics including count compliance, fulfillment times, inventory accuracy, and delivery performance across city networks
• Maintain data integrity for operational dashboards and reporting systems used by leadership teams
• Support root cause analysis for operational defects and SLA breaches
• Coordinate with store operations teams to ensure timely data updates and metric accuracy
• Assist in identifying trends and patterns in operational performance to support continuous improvement initiatives

Basic Qualifications

• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience

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