cluster Manager

ASTIKA SOFTWARE TECHNOLOGIES PRIVATE LIMITED; Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Job summary

ASTIKA SOFTWARE TECHNOLOGIES PRIVATE LIMITED is seeking an Operations Manager to oversee multiple centers, drive revenue, marketing campaigns, and ensure high-quality customer experience. The role requires strong leadership, cross-functional coordination with corporate teams, and willingness to travel across centers within the cluster.

The ideal candidate will have experience in managing multi-location operations, excellent communication in English, Hindi and Telugu, and a proactive,

Qualifications

• Should have at least 3 years of managing multi location operations.
• Strong leadership and people management skills.
• Excellent written and oral communication skills in English, Hindi and Telugu.
• Self-driven with strong adherence to deadlines.
• Willingness to travel across centers in the assigned cluster.
• Experience in fitness and sports industry is an added advantage.

Responsibilities

• Sales and Marketing: Responsible for achieving revenue and business targets of multiple centers.
• Marketing campaigns to boost brand visibility and generate leads.
• Ensure leads are properly followed up and converted.
• Ensure high quality customer experience.
• Maintain relationships with corporates and other institutional customers.

Skills

Leadership

People mgmt

Multilingual comms

Deadline-driven

Travel-ready

CRM & relationships

Marketing coordination

Job description

Job Description

Responsibilities

Sales and Marketing

• Responsible for achieving revenue and business targets of multiple centers
• Conducting marketing campaigns to boost brand visibility and generate leads
• Ensure leads are properly followed up and converted
• Ensure high quality customer experience
• Maintain relationships with corporates and other institutional customers

Operational Management

• Supervise operations of multiple centers
• Train and support center heads, coaches, guest relations executives and support staff.
• Ensure proper rostering, attendance, and shift planning for the centers
• Monitor facility maintenance and equipment requirements at all centers
• Plan and ensure smooth conduction of tournaments and other events

Reporting and Coordination

• Prepare and send weekly/monthly reports on revenue, expenses and issues
• Maintain accurate documentation for center operations, HR and accounts records
• Monitor and enforce compliance to company policies and processes.
• Coordinate with all the corporate teams for efficient and effective functioning of the centers
• Coordinate with partners, landlords and other stakeholders

KEY COMPETENCIES

• Should have at least 3 years of managing multi location operations
• Strong leadership and people management skills
• Excellent written and oral communication skills in English, Hindi and Telugu
• Self-driven with strong adherence to deadlines
• Should be energetic with a passion to learn and grow
• Willingness to travel across centers in the assigned cluster.
• Experience in fitness and sports industry is an added advantage

Requirements