Cluster Manager

cult fit; Chandigarh, Bengaluru; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Cult.fit is expanding its gym network across India, seeking a Cluster Manager to lead Sales, Operations and People at multiple centers. You will drive revenue targets, coordinate with central teams and ensure data-driven decision making.

As a leader at the ground, you will implement SOPs, coach center managers and trainers, handle escalations, and maintain high facility standards to deliver a uniform Cult Gym experience across company and franchise locations.

Responsibilities

• Drive offline sales at centers to deliver revenue targets on a regular basis
• Work with the central offline sales team to plan and execute initiatives at the center
• Represent data on excel, and use data to report and review performance
• Regular governance at business unit and execute interventions
• Drive conversion and lead generation at the center through center managers
• Implement and drive adherence to the prescribed SOPs
• Ensure uniformity in customer experience across company and franchise Cult Gym setups
• Handle conflicts and escalations within timelines to ensure seamless operations
• Conduct audits and on-ground checks to keep facilities new and functional
• Maintain high center and equipment standards with on-ground teams

Job description

Cluster Manager - JD

About Company Cult.fit is a mobile app that takes a holistic approach towards health and fitness by bringing together all aspects of a healthy lifestyle on a single platform. Cult.fit offers both online and offline experiences across fitness, nutrition and mental wellbeing all across India and now are present in 130+ locations across Bangalore, Delhi, Mumbai, Hyderabad. We are now standing at 600+ and many more to come!

Gym - Sales and Operations Sales/Revenue:

• Drive offline sales at centers to deliver revenue targets on a regular basis
• Work with the central offline sales team to plan and execute initiatives at the center
• Represent data on excel, and use data to report and review performance
• Regular governance at business unit and execute interventions
• Work on conversion and lead generation activities at the center through center managers Operations:
• Implement and drive adherence to the prescribed SOPs
• Ensure uniformity in experience across company and franchise operated Cult Gym setups
• Handle conflicts and escalations (Internal and External) within specified timelines to ensure seamless operations
• Conducting audits and spend time on-ground to ensure that the facilities are always new and always functional
• ensure high center & equipment maintenance standards by working with on ground and facilities teams
• Seamlessly roll out new operations processes by being the bridge between central and on ground teams People:
• Responsible for ensuring that the resourcing/hiring is in line with the design number (CMs and Trainers)
• Regular Performance management, mentoring and coaching of the team
• Constantly share feedback received from members and trainers with central teams
• Liaise with stakeholders (internal and external) to unblock and problem solve for issues wherever necessary
• Lead by example and champion a positive work environment at the ground level.