Associate Center Manager | Bangalore

cult fit; Bengaluru; On-site; INR 288,000 - 352,000; Full time

Job summary

Cultfit Bengaluru is seeking a Centre Manager to be the face of the center, driving sales performance and delivering an energetic, service-driven fitness environment. You will own the membership conversion process, oversee class schedules and facility readiness, and ensure high standards of member experience.

The role emphasizes strong ownership, customer-centricity, and a passion for fitness and community building, with focus on delivering seamless operations and exceptional service at the

Qualifications

• Bachelor's or Diploma required.
• 2–5 years' experience in sales, operations, hospitality, retail, or service roles.
• Strong communication and customer-handling skills.
• High ownership and problem-solving ability.
• Nice to have passion for fitness, wellbeing, and community building.

Responsibilities

• Sales & Business Growth: Own monthly targets for memberships, renewals, and upsells; drive walk-in/trial conversions; manage membership conversions with documented processes.
• Centre Operations Management: Ensure smooth daily operations, manage class schedules, trainer punctuality, and facility audits; oversee inventory and restocking.
• Member Experience & Engagement: Build rapport with members, resolve escalations, document feedback for improvement, uphold Cultfit service quality.

Skills

Strong communication

Customer handling

Ownership

Problem solving

Passion for fitness

Education

Bachelor's/Diploma degree

Job description

Location

Banashankari 6th stage, RR Nagar, HSR 5th Main, Bangalore

Salary

3LPA fixed plus Incentives (performance based)

About the Role

The Centre Manager is the face of a Cultfit center and is responsible for delivering a seamless member experience, driving sales performance, and ensuring operational excellence. This role requires strong ownership, customer centricity, and a passion for creating an energetic, service-driven fitness environment.

Key Responsibilities

1. Sales & Business Growth

• Own monthly targets for memberships, renewals, and upsells.
• Drive walk-in/trial conversions through effective consultations.
• Manage the entire membership conversion process with clean, consistent, and timely documentation via the portal.

2. Centre Operations Management

• Ensure smooth daily operations using the prescribed checklist tools.
• Oversee class schedules, trainer punctuality, and session readiness.
• Conduct daily facility audits to maintain cleanliness, safety, and brand standards.
• Manage inventory of essentials (first-aid, water, etc.) and ensure timely restocking.
• Address operational gaps related to attendance, bookings, equipment, or facility.

3. Member Experience & Engagement

• Build strong rapport with members to create a welcoming, community-driven environment.
• Resolve escalations and ensure a smooth before/during/after-class experience.
• Capture and document feedback from members and trainers for continuous improvement.
• Uphold Cultfits service quality and act as the primary representative of the centre.

What Success Looks Like

• Meeting/exceeding sales and conversion targets.
• A consistently smooth, compliant, and high-performing centre.
• High member satisfaction, retention, and NPS.
• Strong centre ambience, audit scores, and operational excellence.

Qualifications & Skills

• Bachelors/Diploma degree.
• 2 - 5 years of experience in sales, operations, hospitality, retail, or service roles.
• Strong communication and customer-handling skills.
• High ownership and problem-solving ability.
• Good to have: Passion for fitness, wellbeing, and community building.