Cluster Learning and Development Manager

Accor; Delhi Cantonment; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Accor is seeking an experienced Hotel Trainer in India to design, implement and manage the hotel Training Plan and budget, aligned with the property’s goals. You will lead the annual needs analysis, coordinate with department managers, and drive all training activities to elevate service standards.

You will build partnerships with industry associations, maintain comprehensive training records, and curate a central resource library for staff development.

Qualifications

• Bachelor’s Degree in HRM or Hotel Management.
• Minimum 7 years of hospitality training experience.
• Excellent reading, writing and oral proficiency in English.

Responsibilities

• Assist in the creation, implementation and facilitation of the Hotel Training Plan and budget that is aligned with the hotel’s goals and strategic plan.
• Conduct annual training needs analysis and coordinate with department managers to help identify training opportunities for their team members.
• Initiate, coordinate, deliver and follow-up on all training activities within the hotel.
• Actively initiate relationships and partnerships with industry associations, external training companies and academic counsels related to the hospitality industry.
• Update and maintain accurate records of training activities and participant information.
• Maintain an ongoing Training Calendar to ensure learning resources and opportunities are maximized.
• Develop and manage a central internal resource library of videos/books/magazines that can be utilized by all employees.
• Share responsibilities for the integration and orientation process of new hires.
• Assist with the implementation of new policies, procedures, and standards.

Skills

Leadership

Interpersonal skills

Training skills

Communication

Customer service

Attention to detail

Presentation skills

Education

Bachelor’s Degree in Human Resources Management / Hotel Management

Job description

Company Description

"Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Assist in the creation, implementation and facilitation of the Hotel Training Plan and budget that is aligned with the hotel’s goals and strategic plan
• Conduct annual training needs analysis and coordinate with department managers to help identify training opportunities for their team members
• Initiate, coordinate, deliver and follow-up on all training activities within the hotel
• Actively initiate relationships and partnerships with industry associations, external training companies and academic counsels related to the hospitality industry
• Update and maintain accurate records of training activities and participant information
• Maintain an ongoing Training Calendar to ensure learning resources and opportunities are maximized
• Develop and manage a central internal resource library of videos/books/magazines that can be utilized by all employees
• Share responsibilities for the integration and orientation process of new hires
• Assist with the implementation of new policies, procedures, and standards

Qualifications

• Bachelor’s Degree in Human Resources Management / Hotel Management
• Minimum 7 years of training experience in Hospitality
• Excellent reading, writing and oral proficiency in English language

Additional Information

• Strong leadership, interpersonal and training skills
• Good communication and customer contact skills
• Results and service oriented with an eye for details
• Excellent presentation skills