Cluster Branch Head

Ujjivan Small Finance Bank Limited; Bengaluru; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

Ujjivan Small Finance Bank Ltd is seeking a Cluster Branch Head with 10+ years of banking experience to oversee operations in a cluster, driving sales, service quality and staff development. You will manage distribution, customer service, HR and administration to align with the bank's strategic goals.

Key duties include training personnel, coaching leaders, and setting financial objectives and business plans to grow the retail banking portfolio across Savings, Current Accounts, funds and related

Qualifications

• 10–15 years of experience in banking and financial services.
• Experience in retail banking leadership within a cluster.
• MBA or equivalent advanced degree preferred.

Responsibilities

• Direct all operational aspects including distribution, customer service, HR, administration and sales in line with bank objectives.
• Provide training, coaching, development and motivation for bank personnel.
• Develop forecasts, financial objectives and business plans for the cluster.

Skills

Sales management

Leadership

Customer service

Training & development

Education

MBA

High School Diploma/General Education

Job description

Group Company: Ujjivan Small Finance Bank Ltd

Designation: Cluster Branch Head (REC_HR_3)

Office Location:

Years of experience: 10 to 15

Salary Range: INR 1500000 to 2000013

The Cluster Branch Head's responsibilities include:

• Directing all operational aspects including distribution, customer service, human resources, administration and sales in accordance with the bank’s objectives
• Providing training, coaching, development and motivation for bank personnel
• Developing forecasts, financial objectives and business plans

Primary Responsibilities:

• Responsible for managing and growing the retail banking business within a cluster.
• Responsible for sales management and revenue generation within cluster.
• In addition, provide quality leadership, encouragement, and guidance to all assigned personnel, while ensuring that clients receive superior client service quality.
• Responsible for generating business for various banking products like Savings & Current Accounts, Mutual Funds, Fixed Deposits, Shares etc.

Additional Responsibilities:

• Taking various initiatives for increasing customer penetration for sales,
• Managing customer centric banking operations, forwarding customer instructions to the concerned department & ensuring customer satisfaction by achieving delivery & service quality norms.
• Developing relationships with key decision-makers in target organizations for business development.

Reporting Team

• Reporting Designation:
• Reporting Department:
• Category: High School Diploma/General Education, Master's Degree
  
• Field specialization: Banking and Financial Support services, Sales, merchandising and other allied operations
  
• Degree: Master of Business Administration - MBA