Cluster Branch Head

Ujjivan Small Finance Bank Limited; Kolkata District; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

Ujjivan Small Finance Bank Ltd invites applications for the position of Cluster Branch Head. The role requires 10–15 years of experience in banking/financial services and a master’s degree (MBA) with a strong leadership background in sales, operations, and customer service.

The successful candidate will direct all cluster operational aspects, drive revenue growth, provide training and motivation to staff, and develop business plans while ensuring superior client service and relationship

Qualifications

• 10–15 years of experience in banking and financial services.
• MBA or equivalent master's degree.
• Experience in cluster-level sales, revenue growth and client relationship management.
• Proven ability to lead teams and manage branch operations.
• Strong training, coaching and development skills.
• Experience with savings accounts, current accounts, mutual funds and fixed deposits.

Responsibilities

• Direct all operational aspects of the cluster, including distribution, customer service and HR.
• Provide training, coaching, development and motivation for bank personnel.
• Develop forecasts, financial objectives and business plans.
• Grow the retail banking business within the cluster and manage sales.
• Generate business for banking products and ensure superior client service.

Education

High School Diploma/General Education

Master of Business Administration - MBA

Job description

Group Company: Ujjivan Small Finance Bank Ltd

Designation: Cluster Branch Head (REC_HR_3)

Years of experience: 10 to 15

Salary Range: INR 1500000 to 2000013

The Cluster Branch Head's responsibilities include:

• Directing all operational aspects including distribution, customer service, human resources, administration and sales in accordance with the bank’s objectives
• Providing training, coaching, development and motivation for bank personnel
• Developing forecasts, financial objectives and business plans

Primary Responsibilities:

• Responsible for managing and growing the retail banking business within a cluster.
• Responsible for sales management and revenue generation within cluster.
• In addition, provide quality leadership, encouragement, and guidance to all assigned personnel, while ensuring that clients receive superior client service quality.
• Responsible for generating business for various banking products like Savings & Current Accounts, Mutual Funds, Fixed Deposits, Shares etc.

Additional Responsibilities:

• Taking various initiatives for increasing customer penetration for sales,
• Managing customer centric banking operations, forwarding customer instructions to the concerned department & ensuring customer satisfaction by achieving delivery & service quality norms.
• Developing relationships with key decision-makers in target organizations for business development.

Reporting Team

• Reporting Designation:
• Reporting Department:
• Category: High School Diploma/General Education, Master's Degree
• Field specialization: Banking and Financial Support services, Sales, merchandising and other allied operations
• Degree: Master of Business Administration - MBA