Primary Responsibilities
Vendor Onboarding and Due Diligence
- Manage new vendor onboarding from initial request through approval, including supplier registration, document exchange, internal coordination, and completion of required procurement workflows.
- Ensure vendors satisfy company requirements for information security, privacy, legal, financial, insurance, compliance, business continuity, and operational readiness before services are approved or implemented.
- Coordinate the collection and review of contracts, statements of work, certificates of insurance, security questionnaires, compliance attestations, financial information, data-processing terms, and other required documentation.
- Maintain accurate vendor profiles, ownership records, risk classifications, documentation, approval status, and renewal dates in applicable procurement and contract-management systems.
Vendor Evaluation and Selection
- Coordinate vendor evaluations for data center hardware, infrastructure platforms, cloud services, cybersecurity solutions, software, telecommunications, support services, and managed service providers.
- Develop and apply consistent evaluation criteria covering technical fit, security, compliance, financial stability, service capability, implementation risk, support model, scalability, and total cost of ownership.
- Support requests for information, requests for proposal, demonstrations, proofs of concept, reference checks, and commercial evaluations.
- Prepare comparative analyses and recommendations that clearly document vendor strengths, weaknesses, risks, costs, and alignment with business and technology requirements.
Contract Review, Renewal, and Commercial Analysis
- Manage the vendor renewal calendar and begin renewal planning early enough to support requirements validation, competitive review, budgeting, negotiation, approval, and service continuity.
- Review contracts, statements of work, order forms, pricing schedules, service-level agreements, licensing terms, support provisions, renewal clauses, termination rights, and commercial commitments in coordination with Procurement and Legal.
- Compare renewal proposals against prior-year agreements, historical spend, consumption, market benchmarks, alternative vendors, and changes in scope or service levels.
- Identify unfavorable pricing changes, redundant services, unused licenses, minimum commitments, auto-renewal risk, and contractual terms requiring clarification or negotiation.
- Prepare concise renewal recommendations, financial impact summaries, negotiation positions, and approval materials for operational and executive stakeholders.
Vendor Relationship and Performance Management
- Build and maintain effective vendor relationships throughout onboarding, implementation, steady-state operations, renewal, escalation, and offboarding.
- Plan and lead vendor meetings, operational reviews, service reviews, quarterly business reviews, renewal discussions, and executive-level engagements.
- Establish agendas, document decisions and action items, assign owners, track commitments, and follow issues through resolution.
- Maintain vendor scorecards and monitor service-level performance, delivery quality, responsiveness, support effectiveness, risk, and contractual compliance.
- Coordinate escalations for service failures, unresolved incidents, delayed deliverables, commercial disputes, and other matters that could affect availability, security, cost, or business operations.
FinOps and Financial Optimization
- Partner with Finance, FinOps, Procurement, and technology owners to improve the financial management of vendor relationships and technology services.
- Analyze spend, usage, support coverage, license allocation, maintenance costs, commercial commitments, and pricing trends to identify savings and cost-avoidance opportunities.
- Support budgeting, forecasting, accruals, purchase-order planning, and variance analysis for assigned technology vendors and contracts.
- Develop total cost of ownership, return on investment, unit-cost, and multi-year financial analyses for vendor selections, renewals, migrations, and modernization initiatives.
- Recommend opportunities to right-size services, consolidate suppliers, eliminate duplication, optimize licensing, renegotiate commitments, improve discount structures, and align cost with actual consumption and business value.
Governance, Reporting, and Cross-Functional Coordination
- Serve as a central point of coordination among vendors and internal technical, procurement, finance, legal, security, compliance, and business teams.
- Maintain contract repositories, vendor records, renewal schedules, performance reports, meeting documentation, risk items, and decision history.
- Develop dashboards and reporting for vendor spend, savings, renewals, performance, risk, contract status, and action-item completion.
- Support audits, third-party risk assessments, compliance reviews, strategic sourcing initiatives, infrastructure modernization programs, and vendor offboarding activities.
- Participate in local and global cross-functional teams and perform related procurement, vendor management, contract administration, and financial-analysis activities as assigned
Required Qualifications
- Bachelor's degree in business administration, finance, supply chain management, information technology, economics, or a related field, or equivalent practical experience.
- 4+ years of experience in vendor management, vendor procurement, supplier management, contract administration, technology operations, strategic sourcing, or a related discipline.
- Experience managing vendors that provide data center infrastructure, cloud services, cybersecurity products, enterprise software, telecommunications, hardware maintenance, professional services, or managed services.
- Demonstrated experience with vendor onboarding, due diligence, document exchange, supplier approvals, contract renewals, and ongoing relationship management.
- Ability to review commercial contracts, licensing structures, statements of work, service-level commitments, pricing schedules, renewal provisions, and vendor proposals.
- Experience comparing vendor proposals and renewal pricing against prior-year agreements, historical utilization, existing contracts, market alternatives, and business requirements.
- Strong financial and analytical skills, including spend analysis, budgeting, forecasting, variance analysis, total cost of ownership, return on investment, and cost-optimization assessments.
- Ability to organize and lead vendor meetings involving technical teams, business owners, procurement, finance, legal, and vendor executives.
- Excellent communication, negotiation, stakeholder-management, organizational, and documentation skills.
- Ability to manage multiple vendor engagements, deadlines, approvals, renewals, and escalations while maintaining confidentiality and attention to detail.
- Advanced proficiency with spreadsheets, presentations, reporting tools, databases, and procurement or contract-management systems.
Preferred Qualifications
- Experience with NetSuite, or a comparable procurement, ERP, vendor-risk, or contract-lifecycle platform.
- Experience supporting hybrid infrastructure, on-premises data centers, VMware environments, public cloud platforms, cybersecurity operations, or enterprise technology modernization.
- Knowledge of FinOps principles, software asset management, license optimization, third-party risk management, and technology procurement best practices.
- Experience developing vendor scorecards, executive business reviews, sourcing recommendations, and multi-year commercial models, having knowledge of any visualization tool like QuickSight would be an added advantage.
- Relevant certification such as FinOps Certified Practitioner, CPSM, CSCP, PMP, ITIL Foundation, or a comparable procurement, finance, or technology credential.