Cloud Kitchen Manager

Cosmic Kitchen; Gurugram District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Cosmic Kitchen in Gurugram is seeking a Cloud Kitchen Manager to oversee end-to-end operations for all online channels, ensuring timely orders, premium quality and cost optimization. You will lead a high-performing team, coordinate with production, supply chain, quality, and delivery partners to deliver an exceptional customer experience.

The role requires experience in cloud kitchen or premium food operations, strong leadership, and a focus on SOPs, inventory control, and KPI-driven

Qualifications

• Graduate or Diploma in Hotel Management, Hospitality Management, or Culinary Arts.
• 58 years of experience in Cloud Kitchen, Bakery, Caf, Dessert, QSR, or Premium Food Operations.
• Minimum 2 years in a managerial role.

Responsibilities

• Manage day-to-day operations of the cloud kitchen across all online sales channels.
• Ensure timely preparation, packaging, and dispatch of orders from Swiggy, Zomato, website and other platforms.
• Maintain SOPs, recipes, portion control, presentation standards, and product consistency.
• Ensure efficient coordination between production, packaging, and dispatch teams.
• Monitor kitchen productivity and implement continuous process improvements.
• Prepare duty rosters and manpower planning based on business requirements.
• Conduct regular performance reviews and training sessions.
• Foster a culture of teamwork, accountability, and customer focus.
• Minimize wastage through effective planning and stock rotation.
• Coordinate with the Purchase and Supply Chain teams for timely procurement.
• Ensure on-time order dispatch and delivery; monitor delivery partner performance; address customer complaints.
• Maintain high customer ratings and positive online reviews.
• Prepare daily, weekly, and monthly operational reports; monitor KPIs; support campaigns.

Skills

Leadership

Cloud kitchen operations

Bakery and dessert production

Food safety and hygiene

Inventory and food cost management

Planning and organizational skills

Analytical and reporting skills

Customer-centric approach

MS Excel

Swiggy/Zomato integration

Education

Graduate/Diploma in Hotel/Hospitality/Culinary Arts

Tools

MS Excel

POS/Kitchen Management Systems

Job description

Job Summary

The Cloud Kitchen Manager will be responsible for managing the complete operations of the cloud kitchen, ensuring timely order fulfillment, maintaining premium quality standards, optimizing costs, and leading a high-performing team. The role requires close coordination with Production, Supply Chain, Quality, Customer Support, and Delivery Aggregator partners to deliver a seamless customer experience.

Key Responsibilities

Operations Management

• Manage day-to-day operations of the cloud kitchen across all online sales channels.
• Ensure timely preparation, packaging, and dispatch of orders received through Swiggy, Zomato, website, and other online platforms.
• Maintain SOPs, recipes, portion control, presentation standards, and product consistency.
• Ensure efficient coordination between production, packaging, and dispatch teams.
• Monitor kitchen productivity and implement continuous process improvements.

Team Leadership

• Prepare duty rosters and manpower planning based on business requirements.
• Conduct regular performance reviews and training sessions.
• Foster a culture of teamwork, accountability, and customer focus.

Inventory & Cost Control

• Minimize wastage through effective planning and stock rotation.
• Coordinate with the Purchase and Supply Chain teams for timely procurement.

Delivery & Customer Experience

• Ensure on-time order dispatch and delivery.
• Monitor delivery partner performance and resolve operational issues.
• Address customer complaints promptly and implement corrective actions.
• Maintain high customer ratings and positive online reviews.

Reporting & Business Performance

• Prepare daily, weekly, and monthly operational reports.
• Monitor business KPIs and identify improvement opportunities.
• Support new product launches and seasonal campaigns.
• Work closely with Marketing and Sales teams during promotional activities.

Qualifications

• Graduate or Diploma in Hotel Management, Hospitality Management, or Culinary Arts.
• 58 years of experience in Cloud Kitchen, Bakery, Caf, Dessert, QSR, or Premium Food Operations.
• Minimum 2 years in a managerial role.

Required Skills

• Strong leadership and team management
• Expertise in cloud kitchen operations
• Knowledge of bakery and dessert production
• Food safety and hygiene compliance (FSSAI)
• Inventory and food cost management
• Excellent planning and organizational skills
• Strong analytical and reporting skills
• Customer-centric approach
• Proficiency in MS Excel and POS/Kitchen Management Systems
• Experience with Swiggy Merchant, Zomato Partner, and other food delivery platforms