Lead Cloud Engineer

Open Destinations; Goa; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

Open Destinations in Goa is looking for an experienced Cloud Infrastructure Manager to oversee day-to-day activities of global support teams. The ideal candidate will have at least 8 years in IT with 5 years focused on cloud infrastructures such as Azure and AWS. Key responsibilities include managing customer interactions on escalated issues, team development, and refinement of cloud operations processes. This role offers an opportunity to work with a leading technology provider in the travel industry.

Qualifications

• 8 years in IT with at least 5 years of experience in Cloud Infrastructure.

Responsibilities

• Manage and coordinate day-to-day activities of the Cloud Infrastructure teams.
• Support management of colocation datacenters and cloud environments.
• Manage customer expectations and drive issues to resolution.
• Develop and grow the team through recruitment and training.
• Ensure teams follow established change management processes.
• Recommend improvements to Cloud Operations processes.

Skills

24x7 mission-critical cloud infrastructure

Azure

AWS

IIS

SQL

DataDog

Python

Education

Bachelor's degree in Computer Science

Engineering or related field

Job description

Open Destinations Limited is a leading technology provider exclusive to the travel industry, with more than 25 years’ real-world experience. Our team consists of 500+ travel tech experts, solving the biggest technological issues that tour and rail operators face. 10,000 travel professionals use our technology every single day. They choose us because our technology is richer, more complete and more customer centric than any other in the marketplace.

Responsibilities

• Manage and coordinate day-to-day activities of the Cloud Infrastructure teams in a global support model and continuously keep goals and deliverables aligned with India and UK team members and management.
• Support management of colocation datacenters and cloud environments to ensure operational
• Support continued refinement and expansion of infrastructure health monitoring and incident response.
• Work directly with customers at all levels on escalated issues to manage customer expectations and drive issues to resolution.
• Develop and grow the team through recruitment, training, challenging assignments, and rewards/recognition on a consistent basis.
• Ensure teams follow the established change and incident and change management processes.
• Understand and continuously recommend improvements to Cloud Operations processes, documentation, and tools.
• Obtain and keep up-to-date the organizational and technical knowledge required to perform the role.

Skills

Must Have

• Experience with 24x7 mission-critical cloud infrastructure, operations, processes, tools, and best practices.
• Experience in Azure, AWS, IIS and SQL.

Good to Have

• DataDog
• Python

Experience

• 8 years in IT with at least 5 years of experience in Cloud Infrastructure.

Educational Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field.