Cloud Development Lead

Cognizant; Bengaluru Urban; On-site; INR 1,300,000 - 2,100,000; Full time

Job summary

Cognizant is seeking an experienced Azure Cloud Operations engineer to provide 24/7 on-call support for Azure Public Cloud and Kubernetes environments from Bangalore. You will handle DEV to PROD PaaS/IaaS support, manage major incidents, and drive RCAs while collaborating with cross-functional teams.

The role requires strong scripting skills (Python/PowerShell/Bash), experience with monitoring tools, and certifications such as AZ-900/AZ-104.

Qualifications

• 3 to 5 years of strong to expert knowledge supporting Azure Public Cloud.
• 3 to 5 years of strong to expert knowledge supporting Kubernetes; related certifications are beneficial.
• Experience with incident, change and problem management in a large production environment.
• Proficiency with scripting languages such as Python, PowerShell and Bash.
• Familiarity with monitoring and DevOps tools (Dynatrace, Datadog, Jenkins).

Responsibilities

• 24/7 on-call support for Azure Public Cloud Operations.
• DEV to PROD environmental Cloud PaaS/IaaS support and processes.
• Manage complex P1-P4 incidents and service requests.
• Drive root cause analysis and preventive improvements.
• Create support documentation and runbooks.
• Oversee vendor service delivery and escalation.
• Provide operational consultancy for future-state technologies.
• Align activities with regulatory and business objectives.
• Keep up-to-date on IT direction and technology initiatives.

Skills

Azure Public Cloud

Kubernetes

DevOps

Python

PowerShell

Bash

JavaScript

GitHub

Jenkins

Nexus

Salt

Datadog

Dynatrace

NodeJS

Networking basics

AZ-900 / AZ-104

Tools

Jenkins

Nexus

GitHub

Salt

Dynatrace

Datadog

XLR/XLD

NodeJS

Job description

Job Summary

24/7 On-call support for Azure Public Cloud Operations.

Job Summary

24/7 On-call support for Azure Public Cloud Operations.

Location- Bangalore

Responsible for DEV to PROD environmental Cloud PaaS/IaaS support and processes. This is to ensure quality performance and availability of Public Cloud services.

The successful candidate must have demonstrated ability to learn new technologies and processes resolve incidents and solving problems by collaborating with others.

Responsibilities

• 24/7 On-call support for Azure Public Cloud Operations.
• Responsible for DEV to PROD environmental Cloud PaaS/IaaS support and processes. This is to ensure quality performance and availability of Public Cloud services.
• Manage non-standard/complex P1 P2 (major incidents) P3 and P4 incidents and service requests.
• Ensure customer service satisfaction and enable continuous improvements.
• Oversee higher complexity operational and preventive maintenance tasks.
• Manage complex remedial and unscheduled urgent changes.
• Able to be accessible via mobile device to support on-call rotation.
• Drive root cause analysis on repeatable incidents to help prevent issues in the future.
• Creation of support documentation and scripts.
• Oversee vendors service delivery and escalation.
• Provide operational consultancy for future-state technologies.
• Prioritize activities to align with compliance regulatory requirements and business objectives.
• Keep informed of technology solutions initiatives and IT direction to provide strong support to the businesses.
• 3 to 5 years of strong to expert knowledge supporting Azure Public Cloud (GCP knowledge also a benefit).
• 3 to 5 years of strong to expert knowledge supporting Kubernetes. Holding Kubernetes certifications is beneficial.
• Thorough problem determination skills to troubleshoot and resolve business application issues.
• Knowledge of and experience supporting Azure services Azure Kubernetes RHEL/Windows VMs Azure SQL REDIS.
• Certified in Azure - AZ-900 and AZ-104.
• Familiar with tools such as Jenkins Nexus XLR XLD GitHub etc.
• DevOps and Agile understanding.
• Working knowledge of various network technologies.
• Knowledge of middleware which may be deployed to a Cloud environment such as Jboss Tomcat NodeJS.
• Familiar with monitoring tools such as Dynatrace and Datadog.
• Comfortable with working in a rapidly changing technically complex environment.
• Knowledge of scripting languages and tools such as Python JavaScript Powershell Bash.
• Understanding of config management technologies such as Salt.
• The successful applicant must have a solid understanding of incident change and problem management methodologies as well as solid experience in a large high-performance production environment.