Cloud Development Lead

Cognizant; Bengaluru; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Cognizant is seeking an experienced Cloud Operations professional in Bengaluru to provide 24/7 on-call support for Azure Public Cloud. You will manage DEV to PROD environments, ensuring high availability and performance of PaaS/IaaS services, collaborating to resolve incidents and drive continuous improvements.

The role requires 3–5 years of expertise with Azure and Kubernetes, familiarity with ITIL processes, and proficiency in scripting languages.

Qualifications

• 3 to 5 years of strong to expert knowledge supporting Azure Public Cloud.
• 3 to 5 years of strong to expert knowledge supporting Kubernetes.
• Experience with ITIL change incident and problem management.
• Familiar with monitoring and logging tools.
• Experience in large, high-performance production environments.
• Scripting languages such as Python, PowerShell, Bash.

Responsibilities

• Provide 24/7 on-call support for Azure Public Cloud Operations.
• Manage DEV to PROD environmental Cloud PaaS/IaaS support and processes.
• Ensure quality performance and availability of Public Cloud services.
• Drive root cause analysis on repeatable incidents to prevent issues.
• Provide planning, communication and reporting of day-to-day ticket metrics.
• Level 2 support of Cloud infrastructure across production and test environments.
• Manage P1-P4 incidents and service requests.
• Oversee complex maintenance tasks and urgent changes.
• Ensure compliance with ITIL processes and regulatory requirements.
• Create support documentation and runbooks.
• Oversee vendors service delivery and escalation.
• Provide operational consultancy for future-state technologies.

Skills

Azure Public Cloud

Kubernetes

Incident management

ITIL processes

DevOps practices

Scripting (Python, PowerShell)

Problem solving

On-call support

Education

Azure AZ-900

Azure AZ-104

Tools

Jenkins

Nexus

GitHub

XLR

XLD

Dynatrace

Datadog

Jira

Job description

Job Summary

24/7 On-call support for Azure Public Cloud Operations.

Location- Bangalore

Responsible for DEV to PROD environmental Cloud PaaS/IaaS support and processes. This is to ensure quality performance and availability of Public Cloud services.

The successful candidate must have demonstrated ability to learn new technologies and processes resolve incidents and solving problems by collaborating with others.

Responsibilities

24/7 On-call support for Azure Public Cloud Operations.

Responsible for DEV to PROD environmental Cloud PaaS/IaaS support and processes. This is to ensure quality performance and availability of Public Cloud services.

The successful candidate must have demonstrated ability to learn new technologies and processes resolve incidents and solving problems by collaborating with others.

The candidate will be responsible for providing operational support for platforms and infrastructure hosted on TDs Public Cloud. The role requires familiarity with ITIL processes (change incident and problem management) and availability for off-hours escalated support.

Provide planning communication and reporting of day-to-day ticket metrics and longer term tactical objectives.

Level 2 support of TD business line Cloud infrastructure including PaaS/IaaS/Containers across all production and test environments.

Manage non-standard/complex P1 P2 (major incidents) P3 and P4 incidents and service requests.

Ensure customer service satisfaction and enable continuous improvements.

Oversee higher complexity operational and preventive maintenance tasks.

Manage complex remedial and unscheduled urgent changes.

Able to be accessible via mobile device to support on-call rotation.

Drive root cause analysis on repeatable incidents to help prevent issues in the future.

Creation of support documentation and scripts.

Oversee vendors service delivery and escalation.

Provide operational consultancy for future-state technologies.

Prioritize activities to align with compliance regulatory requirements and business objectives.

Keep informed of technology solutions initiatives and IT direction to provide strong support to the businesses.

3 to 5 years of strong to expert knowledge supporting Azure Public Cloud (GCP knowledge also a benefit).

3 to 5 years of strong to expert knowledge supporting Kubernetes. Holding Kubernetes certifications is beneficial.

Thorough problem determination skills to troubleshoot and resolve business application issues.

Knowledge of and experience supporting Azure services Azure Kubernetes RHEL/Windows VMs Azure SQL REDIS.

Certified in Azure - AZ-900 and AZ-104.

Familiar with tools such as Jenkins Nexus XLR XLD GitHub etc.

DevOps and Agile understanding.

Working knowledge of various network technologies.

Knowledge of middleware which may be deployed to a Cloud environment such as Jboss Tomcat NodeJS.

Familiar with monitoring tools such as Dynatrace and Datadog.

Comfortable with working in a rapidly changing technically complex environment.

Knowledge of scripting languages and tools such as Python JavaScript Powershell Bash.

Understanding of config management technologies such as Salt.

The successful applicant must have a solid understanding of incident change and problem management methodologies as well as solid experience in a large high-performance production environment.