Cloud Operations Manager

Gravitas Technology; Mhalunge; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

Gravitas Technology in Pune (Hinjewadi) seeks a Cloud Operations Manager to lead global cloud operations. You will oversee a small internal cloud team and coordinate with an outsourced team of ~25 engineers, driving availability, security, cost, and delivery.

Strong hands-on AWS experience and vendor-management skills are essential. The role requires about 10+ years total experience with 5+ years in a technical role and 5+ years in leadership.

Qualifications

• 10+ years total experience with ~5 years hands-on cloud engineering/DevOps.
• 5+ years in people and/or vendor management in a business-critical environment.
• Strong AWS operations experience; Azure knowledge desirable.
• Proven track record in major incidents, risk, change and resilience.
• Experience directing managed service providers across locations/time zones.
• Familiarity with ITSM tools (ServiceNow, Jira Service Management).
• Knowledge of Terraform, CI/CD pipelines and observability tools.

Responsibilities

• Lead daily cloud operations across AWS and relevant Azure services.
• Own incident, change, capacity, and disaster-recovery processes.
• Direct internal cloud engineers and outsourced L1/L2 teams (~25 staff).
• Maintain dashboards, risk registers and runbooks for operational health.
• Drive cost optimization while balancing resilience and security.

Skills

Cloud leadership

AWS operations

Vendor management

Incident management

ITSM

Terraform

Datadog

Security governance

Cost optimization

CI/CD

Tools

Terraform

Datadog

Jira Service Management

ServiceNow

CloudWatch

Azure Monitor

Job description

Role : Cloud Operations Manager

Location : Pune(Hinjewadi Phase 2)

Shift: UK(1-10pm)

Experience : 10+ years total approx. 5 years technical + 5+ years people and vendor management

THE ROLE:

Linedata provides critical financial software to well-known global banking and asset management institutions. The Linedata Information Technology team is strengthening its global cloud operations, automation and architecture capability.

Lead day-to-day cloud operations across the service estate, providing clear operational ownership for availability, resilience, security, performance, cost and delivery. The role combines technical knowledge, people management and vendor management. The manager will oversee a small internal team and coordinate with the outsourced operations team of approximately 25 members through the vendors leadership. The role integrates internal engineers and outsourced teams into one operating model and turns standards set by architecture, security and governance into repeatable operational practice.

ESSENTIAL DUTIES / RESPONSIBILITIES

• Lead 247 cloud operations across AWS and relevant Azure services, ensuring clear ownership, effective on-call coverage and disciplined operational handovers.
• Own operational performance for incident, problem, change, request, event, capacity, availability, backup, patching, vulnerability remediation and disaster-recovery readiness.
• Manage and develop a small internal team of cloud engineers; set objectives, conduct reviews, allocate work and build a culture of accountability and blameless learning.
• Direct the outsourced providers L1/L2 cloud operations and DevOps services (approximately 25 staff), working through the vendors leadership and coordinating with the Service Manager to manage performance, priorities, escalations and improvement commitments.
• Maintain service health dashboards, operational scorecards, risk registers, runbooks, support models, asset/configuration data and technical debt backlogs.
• Act as operational incident commander or escalation lead for major incidents; ensure timely stakeholder communication, technical coordination and corrective-action follow-through.
• Partner with Architecture, Security and Engineering to embed guardrails for identity, networking, backup, observability, tagging, infrastructure as code, endpoint protection and policy compliance.
• Drive cloud cost optimization and capacity management, validating savings, preventing waste and balancing cost decisions against resilience, security and customer commitments.
• Plan and evidence operational resilience through recovery testing, failure-mode analysis and remediation of single points of failure.
• Provide operational acceptance for new and changed services, ensuring supportability, monitoring, documentation, ownership and recovery requirements are met before production use.

MUST-HAVE SKILLS AND EXPERIENCE

• 10+ years of total experience, with approximately 5 years in a hands-on technical role (cloud engineering, infrastructure, DevOps or platform operations) followed by 5 or more years in people management and/or vendor management.
• Strong experience leading cloud, infrastructure or production-operations teams in a business-critical environment.
• Hands-on understanding of AWS operations (EC2, S3, RDS, Lambda, CloudWatch, IAM, VPC, Transit Gateway, AWS Config, Systems Manager); relevant Azure experience is desirable.
• Evidence of managing major incidents, operational risk, change, resilience, observability and service improvement at scale.
• Experience directing managed service providers and multidisciplinary teams across locations and time zones.
• Working knowledge of ITSM frameworks and service management tools (e.g. ServiceNow, Jira Service Management).
• Familiarity with infrastructure-as-code (Terraform), CI/CD pipelines, monitoring and observability platforms (e.g. Datadog, Grafana, CloudWatch, Azure Monitor).
• Understanding of cloud security controls, patching, backup, disaster recovery and compliance requirements.

GOOD-TO-HAVE SKILLS

• Relevant cloud certification (e.g. AWS SysOps Administrator, AWS Solutions Architect, Azure Administrator, Azure Architect).
• ITIL 4 Foundation or higher certification.
• Experience in financial services, asset management or regulated industries.
• Familiarity with FinOps principles and cloud cost management.
• Experience with container orchestration (ECS, EKS, AKS, Kubernetes).
• Knowledge of DevOps practices and automation tools (Ansible, GitHub Actions, Jenkins).

TECHNOLOGY STACK OVERVIEW

The Cloud Operations Manager should be familiar with or able to ramp quickly on the following technology areas:

• Cloud Platforms: AWS (primary), Azure (secondary).
• Infrastructure as Code: Terraform.
• CI/CD: GitHub, GitLab, Jenkins, Azure DevOps.
• Configuration Management: Ansible.
• Monitoring and Observability: Datadog, Grafana, CloudWatch, Azure Monitor.
• ITSM: ServiceNow, Jira Service Management.
• Security and Compliance: AWS Config, GuardDuty, Security Hub, Azure Policy, Defender for Cloud.
• Scripting: Python, PowerShell, Bash.

COMPETENCIES

• Operational leadership – Decisive and composed operational leadership, particularly during high-severity incidents.
• Analytical decision-making – Ability to interpret technical, service and financial data and turn it into prioritized action.
• People leadership – Strong people leadership, coaching, workload management and cross-team influence.
• Vendor management – Experience managing vendor relationships, holding providers accountable to SLAs and driving improvement.
• Pragmatic risk management – Pragmatic risk judgement: able to improve control without unnecessarily slowing delivery.
• Communication – Clear communication with engineers, suppliers, customers and senior leaders.