Lead - Cloud DevOps

Accenture; Ernakulam; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Accenture Kochi is seeking a Cloud DevOps Lead responsible for guiding cloud operations across on-premises and cloud infra. You will own platform reliability, drive automation, observability, security, and cost improvements while coordinating with cross-functional stakeholders.

This role blends technical leadership with client-facing advisory responsibilities to deliver measurable business value. Responsibilities include leading day-to-day cloud ops, incident response, change governance, and

Qualifications

• Cloud operations leadership responsibilities.
• Linux systems installation, configuration, and management.
• Public cloud administration across AWS/Azure/GCP.
• Incident and problem management.

Responsibilities

• Lead day-to-day cloud operations and provide technical direction to the operations team.
• Build trusted client relationships and translate business priorities into cloud improvements.
• Develop evidence-based improvement proposals with current-state assessments and roadmaps.
• Own platform availability, reliability, and security across on-prem and cloud.
• Lead major incident response and coordinate recovery with clear RCA.
• Govern change, release, and configuration management aligned to SLAs.
• Review architectures and deployment designs for scalability and resilience.
• Define monitoring, alerting, logging, and runbooks for proactive issue detection.
• Drive IaC-based automation for provisioning and maintenance.
• Collaborate with multiple teams to resolve cross-platform issues.

Skills

Cloud ops leadership

Linux admin

Public cloud

Incident management

Terraform

CloudFormation

Docker

Kubernetes

Monitoring tools

Scripting

AI in ops

Jira/Confluence

Education

Graduation

Tools

Terraform

CloudFormation

Docker

Kubernetes

Prometheus

Grafana

Jira

Confluence

Job description

Job Title - Cloud DevOps Lead - Specialist - ACS SONG

Management Level: Level 9 - Specialist

Location: Kochi

Must-have skills: Cloud operations leadership; installation, configuration and management of Linux systems; public cloud administration; incident and problem management

Good-to-have skills: Terraform/CloudFormation, Docker/Kubernetes, monitoring and observability tools, scripting/automation, AI adoption and AI-assisted operations, JIRA/Confluence

Experience: 5-8 years of relevant experience, including at least 2 years in a technical leadership or team-lead role

Educational Qualification: Graduation

Job Summary

As a Cloud DevOps Lead, you will provide technical leadership for an e-commerce platform running across on-premises and cloud infrastructure. You will own platform reliability, operational readiness, and technical delivery; lead the resolution of complex incidents and problems; govern production changes; and drive automation, observability, security, performance, and cost improvements. You will guide engineers, coordinate with application, infrastructure, security, and business stakeholders, and act as a trusted, client-facing technical advisor by identifying improvement opportunities and presenting clear, value-focused proposals that strengthen reliability, efficiency, security, and cost effectiveness.

Roles and Responsibilities

• Lead day-to-day cloud operations and provide technical direction, task prioritization, coaching, and escalation support to the operations team.
• Build trusted client relationships through regular technical discussions, service reviews, and advisory sessions; understand business priorities and translate them into practical cloud and operational improvement opportunities.
• Develop and present evidence-based technical improvement proposals, including the current-state assessment, recommended solution, expected business and operational benefits, risks, effort, cost considerations, and implementation roadmap; incorporate client feedback and support decisions through execution.
• Own platform availability, reliability, performance, capacity, security, and operational readiness across on-premises and public-cloud environments.
• Lead major incident response, coordinate technical recovery, communicate status to stakeholders, and ensure timely root-cause analysis and preventive actions.
• Govern problem, change, release, service-request, and configuration-management activities in line with service-level agreements and operational controls.
• Review system architecture, deployment designs, operational procedures, and technical changes to ensure scalability, resilience, supportability, and compliance.
• Define and improve monitoring, alerting, logging, dashboards, runbooks, and service health indicators to enable proactive issue detection and resolution.
• Drive automation of provisioning, deployment, maintenance, recovery, and routine support activities using infrastructure-as-code and scripting practices.
• Analyze operational trends, recurring incidents, capacity risks, and service metrics; maintain an improvement backlog and track actions to closure.
• Partner with application, DevOps, cloud, network, database, security, and vendor teams to resolve cross-platform issues and deliver technical improvements.
• Maintain technical documentation, knowledge articles, disaster-recovery procedures, and audit evidence; conduct knowledge-sharing and readiness reviews.
• Support effort estimation, technical planning, resource coordination, and stakeholder reporting for operational and transformation initiatives.
• Participate in the on-call rotation and ensure effective shift handovers, escalation paths, and operational coverage.

Professional and Technical Skills

• 5-8 years of experience in cloud or infrastructure operations, including hands-on technical leadership of production support teams.
• Expertise in installing, configuring, patching, troubleshooting, and administering Linux and Windows systems.
• Strong experience operating services on AWS, Microsoft Azure, or Google Cloud Platform, including compute, network, storage, identity, backup, and monitoring services.
• Strong knowledge of high availability, disaster recovery, capacity planning, performance tuning, security hardening, access controls, and cloud cost optimization.
• Hands-on experience with monitoring and observability platforms such as Prometheus, Grafana, Zabbix, CloudWatch, Azure Monitor, or equivalent tools.
• Experience administering and troubleshooting Java application servers such as JBoss, WebLogic, or Tomcat, including application, system, and garbage-collection log analysis.
• Practical experience with infrastructure-as-code and automation using Terraform, CloudFormation, Ansible, Python, PowerShell, Bash, or equivalent technologies.
• Working knowledge of containers and orchestration platforms such as Docker, Kubernetes, or OpenShift.
• Experience with logging and messaging platforms such as Elasticsearch/Logstash/Kibana and Kafka.
• Good working kno