CLM / Retention Marketing Executive

BitDelta India; Mumbai; Presencial; INR 450.000 - 750.000; Jornada completa

Descripción de la vacante

BitDelta India is seeking a CLM / Retention Marketing Executive to own customer journeys and lifecycle campaigns using CleverTap. You will plan, execute and optimise campaigns across Push, In-App, WhatsApp, SMS and Email, building segments and automation to improve activation and retention.

The role involves collaboration with Product, Analytics and Content teams, analysing performance and iterating based on data to maximise engagement and conversions.

Formación

• Hands-on experience with CleverTap is required.
• Experience executing campaigns across Push, In-App, WhatsApp, SMS and Email.
• Good understanding of customer segmentation, lifecycle stages and retention campaigns.
• Experience building automated customer journeys.
• Comfortable analysing campaign performance and using data to optimise campaigns.
• Good knowledge of Excel / Google Sheets.
• Strong attention to detail and campaign execution skills.
• Experience in FinTech, Crypto, Trading, E-commerce or Consumer Internet is a plus.

Responsabilidades

• Plan and execute day-to-day CRM campaigns on CleverTap.
• Manage campaigns across Push, In-App, WhatsApp, SMS and Email.
• Build customer segments based on user behaviour, lifecycle stage and activity.
• Manage campaign calendars, scheduling, QA and deployment.
• Ensure campaigns are executed accurately and within timelines.
• Build and manage journeys for onboarding, activation, engagement, retention and reactivation.
• Set up triggers, conditions, branches, wait periods and campaign exits.
• Identify user drop-offs and create relevant interventions based on customer behaviour.
• Develop personalised communication for different customer segments.
• Plan and execute A/B tests across messaging, CTA, timing, frequency and channels.
• Continuously optimise campaigns based on performance.
• Track campaign performance and prepare regular reports.
• Analyse metrics such as engagement, conversion, activation, retention and reactivation.
• Identify key trends and insights and recommend campaign improvements.
• Maintain campaign and performance dashboards.
• Work with Product, Analytics, Design and Content teams to execute lifecycle campaigns.
• Coordinate campaign requirements, audience data, creatives and tracking.

Conocimientos

CleverTap

Campaign execution

Customer segmentation

Lifecycle marketing

Excel/Sheets

Data analysis

Attention to detail

Descripción del empleo

Function: Customer Lifecycle Management / Retention Marketing

BitDelta India is a fast-growing crypto exchange platform helping Indian users trade and invest in digital assets simply and securely. We are scaling quickly, and our brand needs to look sharp, trustworthy and consistent everywhere users meet us.

About the Role

We are looking for a CLM / Retention Marketing Executive with hands-on experience in customer lifecycle and retention campaigns.

The person will be responsible for planning, executing and optimising campaigns and customer journeys on CleverTap across Push Notifications, In-App, WhatsApp, SMS and Email.

Key Responsibilities

CRM Campaign Execution

• Plan and execute day-to-day CRM campaigns on CleverTap.
• Manage campaigns across Push, In-App, WhatsApp, SMS and Email.
• Build customer segments based on user behaviour, lifecycle stage and activity.
• Manage campaign calendars, scheduling, QA and deployment.
• Ensure campaigns are executed accurately and within timelines.

Customer Journeys & Automation

• Build and manage journeys for onboarding, activation, engagement, retention and reactivation.
• Set up triggers, conditions, branches, wait periods and campaign exits.
• Identify user drop-offs and create relevant interventions based on customer behaviour.
• Develop personalised communication for different customer segments.
• Plan and execute A/B tests across messaging, CTA, timing, frequency and channels.
• Continuously optimise campaigns based on performance.

Campaign Analytics & Reporting

• Track campaign performance and prepare regular reports.
• Analyse metrics such as engagement, conversion, activation, retention and reactivation.
• Identify key trends and insights and recommend campaign improvements.
• Maintain campaign and performance dashboards.

Cross-functional Collaboration

• Work with Product, Analytics, Design and Content teams to execute lifecycle campaigns.
• Coordinate campaign requirements, audience data, creatives and tracking.
• Work with the team to identify opportunities to improve customer engagement and retention.

Requirements

• 1 to 2 years of experience in CRM, CLM, Retention Marketing, Lifecycle Marketing or Growth Marketing.
• Hands-on experience with CleverTap is required.
• Experience executing campaigns across Push, In-App, WhatsApp, SMS and Email.
• Good understanding of customer segmentation, lifecycle stages and retention campaigns.
• Experience building automated customer journeys.
• Comfortable analysing campaign performance and using data to optimise campaigns.
• Good knowledge of Excel / Google Sheets.
• Strong attention to detail and campaign execution skills.

Good to Have

• Experience in FinTech, Crypto, Trading, E-commerce or Consumer Internet.
• Basic understanding of cohorts, retention metrics and funnel analysis.