Clinical Coordinator

Rhea Healthcare; Jammu district, Jalandhar; On-site; INR 300,000 - 500,000; Full time

Job summary

Rhea Healthcare is seeking a professional in Jammu, India, to manage patient consultations and IVF-related procedures. The ideal candidate will have qualifications in BAMS or BHMS along with experience in IVF.

You will be responsible for patient history taking, financial counseling, and ensuring quality standards at the center while maintaining patient records and tracking progress.

Responsibilities

• Assist in basic patient history taking.
• Consult patients about IVF benefits and risks.
• Provide details about formalities and procedures.
• Financial counseling for treatment packages.
• Coordinate donor and recipient cycles.
• Counsel patients preferring surrogacy.
• Maintain records of IVF patients.
• Monitor quality reporting mechanisms.
• Solve patient feedback and complaints.
• Input clinical data in Medics.
• Track patient progress and inform specialists.
• Assist in designing patient education programs.
• Maintain hygiene standards.
• Oversee medical records and auditing.
• Ensure effective utilization of manpower.

Skills

Patient consultations

IVF procedures knowledge

Financial counseling

Data management

Patient education program design

Education

BAMS, BHMS

Job description

Role & Responsibilities

Detailed duties and responsibilities

• Assist in basic patient history taking and noting patient/donor history in Medics
• Consult patients and accompanying family members about the benefits and risks of IVF (IVF or any other investigation/procedure/treatment as advised by the gynecologist/consultant) transparently to enable the conversion of appropriate cases
• Provide details to patients and accompanying family members about the formalities & procedures that will be followed in cases of successful as well as failed cases of failure
• Financial counseling to the patients for packages and treatment advised to the patients
• Coordinate and assist in matching the donor and recipient cycle
• Counseling patients preferring surrogacy and financial counseling
• Maintain data/records of IVF patients whenever suggested by the consultant e.g. Maintaining IUI/ICSI pregnancies in Medics, Live Birth registry
• Monitor the reporting and monitoring mechanisms with respect to the quality at Center and as per the clinical benchmarks defined by NIF
• Listen and solve the feedback, complaints of the patients in coordination with operations departments
• Champion adoption of Medics at the center and input all the required clinical data in SIVIS
• Keep track of the patients progress and keep the referring OB‑GYN Specialists informed at periodic intervals
• Assist Operation and Sales & Marketing team in designing patient education, awareness programs and organize CME programs to Sales Executives and Practicing Doctors
• Ensure the maintenance of hygiene and cleanliness in order to achieve least number of hospital acquired infections
• Oversee safekeeping of center medical records and ensure availability at all times for auditing & reference purposes
• Oversee duty rosters to ensure effective utilization of manpower

Preferred candidate profile

• BAMS, BHMS-IVF Experience