Client Support Officer

Oxford International Education Group; Mumbai; On-site; INR 450,000 - 550,000; Full time

Job summary

Oxford International Education Group in Mumbai seeks a Client Support Officer to manage and process student applications, ensuring accuracy and compliance with admissions requirements. You will communicate with students, agents, and regional teams, and conduct interviews when required.

You will work to support recruitment targets, maintain SLAs, and build strong internal and external relationships while upholding high service standards.

Qualifications

• Educated to degree level or equivalent.
• Minimum 1 year experience in customer support.
• Proficiency in Excel and Microsoft Office.
• Excellent communication skills.

Responsibilities

• Respond to student applications within defined service level agreements.
• Assess applications accurately according to admissions requirements.
• Keep agents, students and regional teams updated on developments.
• Conduct student interviews when required and document outcomes.
• Build productive relationships with regional teams, pathway College, University Partners and agents to meet targets.
• Organize workload and multitask effectively.
• Work well under pressure and meet deadlines.
• Take ownership, solve problems and make timely decisions.

Skills

Customer support

Excel

Microsoft Office

Communication skills

Under pressure

Time management

Record keeping

Education

Degree level or equivalent

Job description

Job purpose

To manage and process student applications efficiently and accurately in line with institutional admissions requirements and service level agreements. The role ensures timely communication with students, agents, and regional teams, conducts student interviews where required, and builds strong working relationships with internal and external stakeholders to support recruitment targets while maintaining high standards of service and compliance.

Application Deadline: 11 October 2026

Department: Academic

Location: Mumbai HQ

Compensation: Competitive

Description

Job purpose

To manage and process student applications efficiently and accurately in line with institutional admissions requirements and service level agreements. The role ensures timely communication with students, agents, and regional teams, conducts student interviews where required, and builds strong working relationships with internal and external stakeholders to support recruitment targets while maintaining high standards of service and compliance.

Main Duties and Responsibilities

• Student applications are responded to in line with defined service level agreements
• Applications are assessed accurately and in accordance with the latest admissions requirements
• Agents, students and regional teams are updated and kept abreast of developments at all times
• Student interviews are carried out, recorded and communicated accurately
• Sustainable and productive working relationships are developed with regional teams, the pathway College, University Partners and agents to ensure that targets are achieved
• Self-driven with an ability to organize one's own workload and multitask
• Ability to work under pressure and meet deadlines
• Ability to take ownership, solve problem and make quick yet responsible decisions

Person Specifications

Education / Qualifications

• Educated to Degree level or equivalent

Knowledge & Experience

• Min 1 yrs experience in Customer support handling.
• Excel /Microsoft knowledge.
• Excellent Communication Skills

Skills & Abilities

• Ability to work well under pressure in a fast-paced target driven, service focused environment
• The ability to communicate clearly and professionally in both verbal and written formats, ensuring students understand important details and processes.
• Strong relationship-building abilities, with the capacity to engage with students in a friendly, empathetic, and supportive manner while maintaining professionalism
• The ability to prioritize tasks, manage time efficiently, and keep accurate records, ensuring that deadlines are met, and all student interactions are properly documented.
• A proactive approach to identifying issues and finding effective solutions, particularly when guiding students through complex processes like visa applications or course selection.
• The capacity to understand students' backgrounds and career goals, and confidently recommend relevant courses that align with their aspirations, persuading them of the value and fit of the programs offered.

Personal attributes

The Client Support Officer should embody specific personal attributes that enhance their effectiveness in supporting students and collaborating with colleagues. Key personal attributes include:

• A strong communicator, comfortable with students at all levels.
• A genuine concern for the well-being of students, demonstrating understanding and care in all interactions to build trust and rapport.
• A commitment to maintaining high standards of conduct, confidentiality, and ethical behavior in all aspects of the role.
• A proactive attitude toward identifying opportunities for improvement and a willingness to go above and beyond to support students.
• The ability to handle challenges and adapt to changing circumstances while maintaining a positive outlook and composure.
• An appreciation for diversity and the ability to interact respectfully with individuals from various cultural backgrounds, ensuring inclusivity in communication and support.
• Strong personal management skills that enable the individual to work independently, prioritize effectively, and remain focused on goals.
• A positive demeanor that inspires confidence in students, contributing to a supportive and encouraging environment.

Other requirements

• A flexible approach to working hours and location, including a willingness to travel, locally, nationally, or overseas, as required.

Disclaimer

This job description is provided as a guide to the role. It is not intended to be an exhaustive description of duties and responsibilities and may be subject to periodic revision.

Oxford International is committed to safeguarding and promoting the welfare of children. Recruitment checks, including checks with past employees, are undertaken in accordance with our Recruitment and Selection policy.

Oxford International is an equal opportunity employer. Every applicant and employee has the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status