Digital Marketing & Client Success Manager

Cybersolutionindia; India; On-site; INR 700,000 - 1,300,000; Full time

Job summary

Cybersolutionindia is seeking a Digital Marketing & Client Success Manager to drive inbound sales and manage relationships with international clients. The role requires proven experience with clients outside India and a strong grasp of B2B software/SaaS sales, digital marketing, online advertising and lead generation.

The successful candidate will engage prospects via email, phone, and online meetings; conduct product demos; prepare proposals; and coordinate with Product, Implementation and

Qualifications

• 3–8 years of experience in Digital Marketing, International Sales, Inside Sales, SaaS/Software Sales, Business Development or Client Success.
• Proven experience handling international clients, preferably from the USA, Canada, UK, Australia or Middle East.
• Excellent spoken and written English.
• Strong presentation, negotiation and follow-up skills.
• Experience selling or managing B2B software/SaaS/ERP products will be preferred.
• Good working knowledge of CRM systems.
• Practical understanding of digital marketing and online advertising.

Responsibilities

• Manage and convert inbound leads from international markets.
• Engage with prospects through email, phone and online meetings.
• Understand customer requirements and conduct product demonstrations.
• Prepare proposals, negotiate commercials and close sales.
• Manage and nurture long-term relationships with existing international clients.
• Identify renewal, upselling and cross-selling opportunities.
• Coordinate with Product, Implementation and Support teams to ensure customer satisfaction.
• Maintain sales pipeline and customer information in CRM.
• Monitor and improve lead conversion throughout the sales funnel.
• Work with internal teams/agencies on digital lead-generation activities.

Skills

International Sales

SaaS/Software Sales

Digital Marketing

Lead Generation

CRM

Tools

Google Ads

Meta Ads

LinkedIn Ads

SEO

GA4

Job description

Digital Marketing & Client Success Manager

3-8 Years

Full-Time

Digital Marketing & Client Acquisition Manager

Experience: 3–8 Years

Employment Type: Full-time

Industry: IT / Software / SaaS

Job Description

We are looking for a Digital Marketing & Client Success Manager to drive inbound sales and manage relationships with our international clients.The ideal candidate should have proven experience dealing with clients outside India, excellent communication skills, and a strong understanding of B2B software/SaaS sales. The candidate should also have working knowledge of digital marketing, online advertising and lead generation.

Key Responsibilities

• Manage and convert inbound leads from international markets.
• Engage with prospects through email, phone and online meetings.
• Understand customer requirements and conduct product demonstrations.
• Prepare proposals, negotiate commercials and close sales.
• Manage and nurture long-term relationships with existing international clients.
• Identify renewal, upselling and cross-selling opportunities.
• Coordinate with Product, Implementation and Support teams to ensure customer satisfaction.
• Maintain sales pipeline and customer information in CRM.
• Monitor and improve lead conversion throughout the sales funnel.
• Work with internal teams/agencies on digital lead-generation activities.
• Have a practical understanding of Google Ads, Meta Ads, LinkedIn Ads, SEO, GA4 and conversion tracking.
• Monitor lead quality and campaign performance and provide inputs for improvement.
• Track key metrics such as CPL, conversion rate, CAC and ROAS.

Requirements

• 3–8 years of experience in Digital Marketing, International Sales, Inside Sales, SaaS/Software Sales, Business Development or Client Success.
• Proven experience handling international clients, preferably from the USA, Canada, UK, Australia or Middle East.
• Excellent spoken and written English.
• Strong presentation, negotiation and follow-up skills.
• Experience selling or managing B2B software/SaaS/ERP products will be preferred.
• Good working knowledge of CRM systems.
• Practical understanding of digital marketing and online advertising.
• Comfortable working with international time zones.
• Self-driven, customer-focused and target-oriented.

Key Skills