Business Development & Operations

WedMeGood: India's Favourite Wedding Planning Platform; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

WedMeGood: India\'s Favourite Wedding Planning Platform is seeking a Customer Success Manager to ensure premium client experience and maximize platform value for B2B partners. You will analyze customer data, conduct product demos, assist clients with setup and navigation, and upsell services while upholding brand standards.

The role emphasizes strong communication, relationship-building, and training diverse client groups.

Qualifications

• Proven work experience as a Customer Success Manager or similar role.
• Experience promoting value through customer experience.
• Excellent communication and relationship-building abilities.
• Strong organizational skills and accountability.
• Experience onboarding/training diverse teams per company standards.

Responsibilities

• Analyze B2B customer data to improve platform experience.
• Drive growth and profitability by maximizing value for clients.
• Conduct product demos for customers.
• Guide clients through setup and navigation of the platform/dashboard.
• Promote product value and brand image.
• Upsell services and products to customers.
• Enhance customer experience by addressing complaints and feedback.
• Collaborate with teams to meet client milestones.

Skills

Customer relationship management

Communication skills

B2B experience

Accountability

Training & onboarding

Job description

• Analyzing customer (B2B) data to improve platform experience.
• Sustaining business growth and profitability by maximizing value.
• Process milestones for the clients and employees to work toward.
• Assist customers with setting up and navigating the platform/dashboard.
• Promote the value of the product.
• Upsell services and products with the brand image.
• Promote value through customer experience.
• Review customer complaints and concerns and seek to improve the customer experience.

Roles And Responsibilities

• Analyzing customer (B2B) data to improve platform experience.
• Sustaining business growth and profitability by maximizing value.
• Holding product demonstrations for customers.
• Process milestones for the clients and employees to work toward.
• Assist customers with setting up and navigating the platform/dashboard.
• Promote the value of the product.
• Upsell services and products with the brand image.
• Promote value through customer experience.
• Review customer complaints and concerns and seek to improve the customer experience.

Skills Required

• Proven work experience as a Customer Success Manager or similar role.
• Experience working with brand image and promoting value through customer experience.
• Exceptional ability to communicate and foster positive business relationships.
• Accountability and personal organization are essential.
• Experience in managing a diverse group and training each according to company standards.

Skills: customer success manager,operations,business development,b2b,success operations,customer experience