Client Success Associate

Yellow Seed Content Co.; Mumbai; On-site; INR 270,000 - 330,000; Full time

Job summary

Yellow Seed Content Co. in Mumbai is seeking a Client Servicing Executive with 1–3 years of experience in a digital or social media agency. You will manage client relationships, coordinate across teams, and ensure timely delivery of campaigns.

The role requires strong communication, empathy, and ownership, with a focus on problem solving, data-informed decisions, and driving growth for clients. Immediate joining is preferred.

Qualifications

• 1–3 years of work experience in Client Management in a Digital Agency or Social Media Agency.
• Excellent communication skills and empathy.
• Willingness to work across functions to deliver campaigns.

Responsibilities

• Think for social and digital while ensuring client delight.
• Manage key projects with efficient execution across cross-functional teams.
• Crack briefs, process and execute client projects independently.
• Coordinate with internal teams to ensure timely fulfillment of projects.
• Maintain trackers and reports for client interaction and product/service usage.
• Drive value across existing clients and plan/execute campaigns.
• Create monthly and quarterly reports to determine efficacy and meet KPIs.

Skills

Excellent communication

Social media knowledge

Analytics understanding

Growth marketing

Education

BMM/ Diploma or PG in Advertising/PR/Marketing/Brand Management

Job description

#Hiring #ClientServicing! Yup! This one is for folks with a minimum of 1 & maximum of 3 years work experience in Client Management in a Digital Agency and / or a Social Media Agency.

Driven by excellence, we are looking for a polymath. One who loves solving problems, is high on EQ and empathy & comes with a high sense of ownership. Combating refusals with persistence, one who thrives under pressure. Excellent communication skills are a must along with knowledge of social media.

Enthusiastic, and unabashedly result-oriented. If challenges excite & you value integrity, this role is for you. This role also requires you to work across functions and departments to bring ideas to life!

We are looking for everyday superhero/s who come with/have superpowers that delight!

• Knowledge of the social media and digital content landscape.
• Understanding of platforms, content formats and analytics.
• A keen interest in consumer behaviour and growth marketing.
• Experience in managing and developing new client relationships within the full lifecycle of the account - from on-boarding, ongoing account management, technical troubleshooting, to reporting.
• The ability of being meticulous, detail oriented and focused in driving daily conversations and deliverables (internal & external).
• This role also requires you to work across functions and departments to bring the product to life.

Your Primary Responsibilities will include:

• Thinking for social and digital while ensuring client delight
• Managing key projects with efficient execution across cross-functional teams
• Cracking briefs, processing and executing client projects independently
• Coordinating with internal teams to ensure timely fulfillment of projects
• Maintaining trackers, reports for client interaction, product/ service usage
• Driving and increasing value across existing clients.
• Planning, strategising and execution of campaigns
• Creating monthly and quarterly reports to determine efficacy and meet KPIs.

Preferred qualification is BMM/ Diploma or PG in Advertising/PR/Marketing/Brand Management, or related field.

Phew! That's quite something. But don’t tell us we never told you!

If you've reached here and have survived the Job description, during the interview, do tell us 'Why should we not recruit you?' You heard that right

Job location: Mumbai

Joining: Immediate (Preferred)

Log on to www.ItsYellowSeed.com in case you want to know what we do, who we are, why we started this company, our culture, what kind of food we like, or how we spend our day. You can also write to [e-mail].

About Us:

Yellow Seed is a Communications Agency that works with brands and global agency networks to create relevant & engaging content across platforms. With a firm belief in the power of ideas and creating relevant content, we partner with marketing teams to build effective communication which is customer-focussed and aligned with business goals. www.ItsYellowSeed.com