Client Success Associate

Jobtailor; Bengaluru; On-site; INR 900,000 - 1,700,000; Full time

Job summary

Jobtailor seeks a Client Success Manager to maximize value for Bazaarvoice customers through strategic consulting and platform optimization. You’ll own a portfolio of 70–80 accounts, including North America, and collaborate with Account Directors on renewals and value delivery.

You will drive value with UX and analytics, track KPIs, and communicate ROI to senior stakeholders. Strong presentation and cross‑functional collaboration are essential.

Qualifications

• Minimum 2–4 years in account management or client success with US clients.
• Experience with software, online, marketing or e‑commerce tech preferred.
• Strong time management and prioritization skills.
• Ability to manage many accounts and multiple stakeholders.
• Proficient in presenting to C‑level executives.

Responsibilities

• Maintain long‑term client relationships as a strategic consultant and optimize platforms.
• Partner with Account Directors to drive renewals and commercial conversations.
• Develop value‑based messaging to motivate client action and ROI.
• Manage 70–80 accounts including a North America portfolio.
• Advise on maximizing product value via user‑generated content across channels.
• Track portfolio analytics and share best practices with clients.

Skills

Account Management

Client Success

Salesforce

Gainsight

E-Commerce Technologies

Presentation Skills

Time Management

Communication Skills

C-level Communication

Tools

Salesforce

Gainsight

Microsoft Office

Google Suites

Job description

• Ensure Bazaarvoice customers receive maximum value from contracted services and achieve goals in Social & E-Commerce
• Own long-term client relationships as a strategic consultant, providing business solutions and platform optimization
• Partner with Account Directors, who own renewal and commercial conversations
• Develop strategic plans and value-based messaging to motivate client action
• Manage priorities across a portfolio of 70-80 accounts, including a diverse named portfolio in North America
• Advise clients on maximizing Bazaarvoice product value through user-generated content across marketing, merchandising, customer service, product development, and distribution
• Track portfolio analytics and recommend best practices
• Execute high-value activities and manage the client lifecycle using Salesforce, Gainsight, and similar productivity tools
• Define and influence client success metrics, helping clients achieve and measure results to maximize ROI
• Explain Bazaarvoice value to key stakeholders and client C-level teams
• Identify and document client risks and collaborate cross-functionally on successful outcomes
• Promote new feature adoption to improve client satisfaction and program performance
• Blend tech-driven, 1:many, and 1:1 interactions across SMB accounts

Requirements

• 2-4 years of experience in account management or client success roles with US clients
• Experience ideally within software, online, marketing, or e-commerce technologies
• Strong time management, organizational systems, and prioritization skills
• Ability to manage a high volume of accounts and own client relationships concurrently
• Ability to meet deadlines and expectations with minimal supervision
• Comfort with Microsoft Office and Google Suites
• Outstanding oral, written, and client-facing presentation skills
• Ability to communicate through multiple methods with varied contacts, including C-level executives
• Positive, self-starter attitude and willingness to exceed expectations
• Curiosity and strong desire to learn
• Customer-centric orientation focused on delivering value and tracking KPIs
• Working hours of 2:30pm-11:30pm IST
• Experience with Gainsight and Salesforce is a plus, but not required
• Nice to have: ability to manage many disparate tasks
• Nice to have: experience with Gainsight or similar customer-success automation tools
• Nice to have: software, online, marketing, or e-commerce technology experience
• Nice to have: familiarity with ratings and reviews, social media management, social listening, social analytics, UGC curation, or influencer marketing tools
• Standard background verification is part of the selection process, conducted with consent and focused on role‑relevant information

Core Competencies

Demonstrates expertise in account management and client success, focusing on maximizing value through strategic consulting and platform optimization. Proficient in utilizing analytics and productivity tools to track performance and enhance client relationships.

Highest-signal resume keywords

• Account Management
• Client Success
• Salesforce
• Gainsight
• E-Commerce Technologies

ATS Optimization Keywords

Hard Skills

• Account Management
• Client Success
• Portfolio Analytics
• Value-Based Messaging
• KPI Tracking
• User-Generated Content
• Social Media Management
• E-Commerce Technologies
• Marketing Strategies
• Presentation Skills

Soft Skills

• Time Management
• Organizational Skills
• Communication Skills
• Customer-Centric Orientation
• Curiosity

Industry Keywords

• Social E-Commerce
• Client Relationships
• C-Level Communication
• Product Optimization
• Client Lifecycle Management

Tools & Technologies

• Salesforce
• Gainsight
• Microsoft Office
• Google Suites