Client Servicing Specialist - US Team( night Shifts)

Infollion Research Services Limited; Delhi; On-site; INR 600,000 - 900,000; Full time

Job summary

Infollion Research Services Limited, a B2B human cloud platform, seeks a client servicing professional with 3+ years of experience to manage onboarding, regular follow-ups, and serve as a trusted advisor for clients and SMEs in a fast-paced setting.

The role emphasizes strong communication, relationship-building, and a results-oriented approach to drive client satisfaction and business growth in Delhi.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Strong interpersonal and communication skills with the ability to build rapport and establish trust with clients and experts.
• Excellent organizational and time management abilities, with a keen attention to detail.
• Results-oriented mindset with a focus on achieving client satisfaction and driving business growth.

Responsibilities

• Serve as the primary point of contact for assigned clients - understanding their needs and providing proactive support throughout their journey
• Manage the end-to-end client servicing process, which includes onboarding relevant experts, regular follow-ups with clients & SMEs, and addressing any client inquiries or concerns
• Build and nurture strong client relationships, acting as a trusted advisor and strategic partner.
• Identify opportunities for upselling and cross-selling to drive revenue growth and maximize client value
• Ensure effective and timely communication with clients, providing regular updates and progress reports
• Monitor client satisfaction, gather feedback, and implement continuous improvement initiatives to enhance the client experience
• Stay updated on industry trends and market insights.

Skills

Communication skills

Client relationship

Time management

Organizational skills

Attention to detail

Independent work

Industry knowledge

Upselling mindset

Education

Bachelor's degree in Business Administration or Marketing

Job description

Infollion Research Services Limited, incorporated in 2009, is a B2B human cloud platform focused on connecting businesses with senior talent and subject matter experts for on-demand contingent hiring and work arrangements. The company's portfolio comprises global management consulting firms, private equity funds, hedge funds, and corporates, with a focus on the gig economy particularly. By offering specialised services and leveraging its extensive network, the company provides a platform that bridges the gap between clients and top industry talent. The company has more than 20k experts globally and 70k experts in India, with a presence across most industries.

Know more- https://youtu.be/0mi4lTnAVV0

Job Responsibilities

• Serve as the primary point of contact for assigned clients - understanding their needs and providing proactive support throughout their journey
• Manage the end-to-end client servicing process, which includes onboarding relevant experts, regular follow-ups with clients & SMEs, and addressing any client inquiries or concerns
• Build and nurture strong client relationships, acting as a trusted advisor and strategic partner.
• Identify opportunities for upselling and cross-selling to drive revenue growth and maximize client value
• Ensure effective and timely communication with clients, providing regular updates and progress reports
• Monitor client satisfaction, gather feedback, and implement continuous improvement initiatives to enhance the client experience
• Stay updated on industry trends and market insights.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Proven experience of atleast 3 years in client servicing, account management, or a similar role.
• Strong interpersonal and communication skills with the ability to build rapport and establish trust with clients and experts.
• Excellent organizational and time management abilities, with a keen attention to detail.
• Results-oriented mindset with a focus on achieving client satisfaction and driving business growth.
• Ability to work independently, handle multiple priorities, and meet deadlines in a fast-paced environment.
• Knowledge of the industry and understanding of expert networks is a plus.
• Professionalism, integrity, and a commitment to delivering exceptional client experiences