Client Servicing Professional

Binary Web Solutions; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Binary Web Solutions Ltd is seeking a Client Servicing Production Executive in Mumbai to manage client communications and lead handling. You will coordinate shoots across weddings, products, and events, manage vendors and internal teams, and oversee timelines and delivery from booking to final output.

You will track payments, prepare reports, and ensure smooth collaboration with photographers, editors, and other crew.

Qualifications

• 1-2 years of experience in a photography studio, production house, event company, wedding planning business or creative agency.
• Strong English and Hindi communication skills.
• Excellent coordination, planning and follow-up abilities.
• Comfortable communicating with clients and external vendors.
• Good knowledge of Excel, Google Sheets, Google Drive and WhatsApp Business.
• Basic understanding of photography and video production workflows is an advantage.
• Ability to manage multiple assignments and last-minute changes.
• Willingness to coordinate weekend or on-location shoots when required, with working arrangements communicated in advance.

Responsibilities

• Lead Management Client Communication: Manage incoming leads from WhatsApp, Instagram, website, calls and referrals; understand client requirements, budgets, shoot dates and deliverables; prepare and share proposals and quotations; follow up with prospects; coordinate client meetings.
• Shoot Planning Production Coordination: Plan and coordinate wedding, product, event and commercial shoots; prepare shoot schedules, timelines, checklists and briefs; coordinate with photographers, videographers, editors and crew; arrange props, studios, equipment, locations and other shoot requirements.
• External Team Vendor Management: Identify and coordinate freelance photographers, videographers, editors and production partners; manage outsourced projects and vendor commitments; negotiate vendor rates within budgets; maintain vendor database.
• Project Tracking Delivery: Manage project timelines from booking through shoot execution, editing and final delivery; follow up with teams; coordinate client feedback and revisions; ensure timely delivery; escalate delays or quality concerns.
• Payment Operational Coordination: Follow up on booking advances and outstanding payments; track project expenses and vendor payments; maintain records; prepare weekly reports on enquiries, conversions, ongoing shoots and pending deliveries.

Skills

Lead management

Client communication

Coordination

Planning

Vendor management

Reporting

Excel

Google Sheets

Google Drive

WhatsApp Business

Tools

Excel

Google Sheets

Google Drive

WhatsApp Business

Job description

Job Title

Client Servicing Production Executive

Location

Mumbai, Maharashtra, India

Job Type

Full time

Experience

1-3 years

Responsibilities

1. Lead Management Client Communication
   • Manage incoming leads from WhatsApp, Instagram, website, calls and referrals.
   • Understand client requirements, budgets, shoot dates and deliverables.
   • Prepare and share proposals and quotations based on approved pricing.
   • Follow up regularly with prospective clients to convert enquiries into bookings.
   • Coordinate client meetings and maintain professional communication.
2. Shoot Planning Production Coordination
   • Plan and coordinate wedding, product, event and commercial shoots.
   • Prepare shoot schedules, timelines, checklists and production briefs.
   • Coordinate with photographers, videographers, assistants, editors and other crew members.
   • Arrange props, studios, equipment, freelancers, locations and other shoot requirements.
   • Ensure all arrangements are confirmed before the shoot.
3. External Team Vendor Management
   • Identify and coordinate freelance photographers, videographers, editors and production partners.
   • Manage outsourced projects and track vendor commitments.
   • Negotiate vendor rates within approved budgets.
   • Maintain a reliable vendor and freelancer database.
4. Project Tracking Delivery
   • Manage project timelines from booking through shoot execution, editing and final delivery.
   • Follow up with internal and external teams on pending tasks.
   • Coordinate client feedback and revisions.
   • Ensure deliverables are completed within committed timelines.
   • Escalate potential delays or quality concerns promptly.
5. Payment Operational Coordination
   • Follow up on booking advances and outstanding client payments.
   • Track project expenses and vendor payments.
   • Maintain records of leads, quotations, confirmed bookings and project status.
   • Prepare weekly reports covering enquiries, conversions, ongoing shoots and pending deliveries.

Key Performance Indicators

1. Lead response: Within 30 minutes during working hours
2. Lead tracking: 100% enquiries recorded
3. Lead follow-up: At least 95% within agreed timelines
4. Shoot readiness: 100% pre-shoot checklists completed
5. Project delivery: At least 95% on-time delivery
6. Client satisfaction: Minimum 4.5/5 average feedback
7. Operational reporting: Weekly status report

Requirements

• 1-2 years of experience in a photography studio, production house, event company, wedding planning business or creative agency.
• Strong English and Hindi communication skills.
• Excellent coordination, planning and follow-up abilities.
• Comfortable communicating with clients and external vendors.
• Good knowledge of Excel, Google Sheets, Google Drive and WhatsApp Business.
• Basic understanding of photography and video production workflows is an advantage.
• Ability to manage multiple assignments and last-minute changes.
• Willingness to coordinate weekend or on-location shoots when required, with working arrangements communicated in advance.