Client Servicing Manager — Digital Marketing Agency

Content Vista; Mohali, Shillong; Presencial; INR 600 000 - 900 000; Tempo integral

Resumo da oferta

Content Vista, a Mohali-based growth marketing agency, seeks a Client Servicing Manager to be the main contact for 3–5 client accounts. You will run client calls, plan and track monthly work with specialist teams, and ensure timely delivery. You won’t do execution; specialists will.

You’ll brief and check work, ensuring it meets client expectations and agreed outcomes. You will manage weekly updates and monthly reports, handle revisions and new work, and drive renewals and expansions.

Qualificações

• 3–6 years of experience in client servicing at a digital marketing agency
• Managed 3–5 clients simultaneously
• Excellent written and spoken English
• Very organized with trackers or project tools

Responsabilidades

• Own your clients and be the main contact for 3–5 accounts
• Lead weekly and monthly client calls and coordinate with specialists
• Plan monthly tasks and track progress on client dashboard
• Ensure deliverables match client briefs and approvals
• Provide weekly updates and monthly reports to clients
• Capture changes and price extra requests appropriately
• Obtain client inputs, approvals and content in advance
• Nurture renewals and identify upsell opportunities
• Understand revenue and costs for your client group

Conhecimentos

Client relationship management

Account management

Excellent English communication

Very organized

Ferramentas

Asana

ClickUp

Trello

Google Sheets

Descrição da oferta de emprego

# Client Servicing Manager — Digital Marketing AgencyYou will be the main point of contact for a small group of 3 to 5 client accounts.* Mohali Office / Shillong Office* Role Type: Full-time* Client Delivery & Marketing Operations* Experience: 3 to 6 years, at least 2 in client servicing at a digital marketing agency* Compensation: As per experience## The role in shortYou will be the main point of contact for a small group of 3 to 5 client accounts. You run their client calls, plan and track their monthly work with our specialist teams, check the work before it reaches the client, and make sure every client gets what we promised, on time.You don't do the execution yourself. Our SEO, social media, ads, design, video and tech specialists do. You make sure it happens, and that it's right.## This role is for you ifyou've handled client accounts at a digital marketing agency, you understand marketing well enough to brief and check the work, and you're very organised.## This role is not for you ifyour background is IT project management, sales only, or SaaS customer support without marketing.## About Content VistaContent Vista is a growth marketing agency based in Mohali, working with B2B and B2C businesses. For over 8 years, our team of 20+ has helped clients in India, the UK, the UAE and the US grow through SEO, content, social media, paid ads, video, websites, lead generation and marketing automation.## What you will do* **Own your clients.** Be the main contact for your 3 to 5 accounts. Lead the weekly and monthly client calls, and bring in a specialist when something technical needs explaining.* **Plan the month.** Take each client's agreed monthly plan and turn it into dated tasks, one task per line, on your client dashboard.* **Track every day.** Know what's happening on every task, spot delays early, and follow up with the team before a date slips.* **Check before it goes out.** Make sure every deliverable matches what the client asked for and what was agreed, after our team leads have approved the craft.* **Report.** Send each client a weekly update and a monthly report that explains results clearly.* **Handle changes properly.** Know the difference between a revision and new work. Log extra requests and get them priced, rather than quietly absorbing them.* **Chase client inputs.** Get the approvals, access and content you need from the client, early and in writing.* **Keep and grow your accounts.** Look after renewals, and spot where a client would benefit from more of our services.* **Know your numbers.** Understand the revenue and cost of your client group, and help keep it healthy.## What we are looking for### Must have* 3 to 6 years of experience, with at least 2 years in client servicing or account management at a digital marketing agency* Has handled at least 3 clients at the same time* Understands social media, ads, SEO and content, and design and video well enough to brief and check the work* Very organised: trackers, dashboards or project tools like Asana, ClickUp, Trello or Google Sheets* Calm and clear in difficult client conversations* Excellent written and spoken English### Good to have* International clients (UK, US, UAE)* Both B2B and B2C clients* Understands marketing numbers: leads, cost per lead, traffic, engagement* Experience preparing client reports and presentations### Not needed* Hands-on execution skills. Our specialist teams do the work.## How success is measured* Your clients get what we promised, on time* Little work sent back by clients* Your clients renew and grow with us* Problems caught by you before the client notices* Clear, on-time weekly updates and monthly reports## Why join us* Own a small, focused group of accounts: no juggling 15 clients* Specialist teams behind you, so you can focus on the client* A clear path to Client Servicing Lead## Working hoursMonday to Friday, 11 AM to 6 PM, at our Mohali or Shillong office. Some Saturdays may be working days. Occasional calls outside these hours with international clients.## How to applyApply using the form on this page, with your CV.