Client Servicing

DigiXpressions Media Pvt. Ltd.; Mumbai; On-site; INR 450,000 - 750,000; Full time

Benefits offered by this job

PF/ESIC benefits

Health insurance ₹3L

5-day workweek

Annual raise

Job summary

DigiXpressions Media Pvt. Ltd. in Navi Mumbai is seeking an experienced Client Servicing professional to manage client relationships and coordinate digital marketing projects end-to-end.

You will work with internal teams across SEO, Social Media, Performance Marketing, Content, Design, Website Development, and Influencer Marketing to deliver campaigns on time and within scope. Strong communication and relationship management are essential as you drive client satisfaction and growth.

Qualifications

• 2-5 years of experience in Client Servicing or Digital Marketing.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship management abilities.
• Familiarity with digital marketing services and CRM tools.

Responsibilities

• Serve as primary contact for assigned clients and build long-term relationships.
• Understand client goals and translate into marketing campaigns.
• Coordinate with internal teams to ensure timely delivery.
• Prepare reports and present performance updates to clients.
• Identify opportunities for upsell and cross-sell of services.

Skills

Client relationship

CRM tools

Communication

Digital marketing

Project coordination

Client liaison

Tools

Zoho CRM

HubSpot

ClickUp

Asana

Trello

Job description

## Client ServicingUpdated:July 18, 2026### Quick SummaryPosition:Client ServicingLocation:Ghansoli, Navi MumbaiJob Type:Full-timeOpenings:1## About UsDigiXpressions is a leading digital marketing agency dedicated to providing top-notch services to our clients. We are looking for an experienced and motivated Client Servicing to join our dynamic team and drive our online presence to new heights.## Key Responsibilities* Serve as the primary point of contact for assigned clients and build long-term relationships.* Understand client requirements, business goals, and marketing objectives.* Coordinate with internal teams including SEO, Social Media, Performance Marketing, Content, Design, Website Development, and Influencer Marketing to ensure timely project execution.* Prepare campaign briefs and communicate client requirements to internal stakeholders.* Schedule and lead client meetings, prepare MOMs (Minutes of Meeting), and follow up on action items.* Track project timelines, deliverables, and ensure deadlines are met.* Share campaign reports, performance updates, and strategic recommendations with clients.* Handle client queries, feedback, and escalations in a professional and timely manner.* Identify opportunities for upselling and cross-selling additional digital marketing services.* Coordinate with the Sales and Finance teams regarding proposals, contracts, invoices, and payment follow-ups.* Maintain accurate records of client communications, project status, and documentation in CRM or project management tools.* Ensure high client satisfaction and retention through exceptional service delivery.## Qualifications* 2-5 years of experience in Client Servicing, Account Management, or Digital Marketing.* Excellent verbal and written communication skills.* Strong interpersonal and relationship management abilities.* Good understanding of digital marketing services such as SEO, Social Media Marketing, Performance Marketing, Website Development, Branding, and Influencer Marketing.* Strong project coordination and multitasking skills.* Problem-solving and conflict resolution abilities.* Proficiency in MS Office and CRM/Project Management tools (e.g., Zoho CRM, HubSpot, ClickUp, Asana, Trello).* Strong organizational and time management skills.* Ability to work in a fast-paced, client-centric environment.## Why Join Us* PF, ESIC, and other company benefits (as per policy)* Health Insurance (covered upto 3 lakh)* 5 Days working* Yearly Increment ( Performance Based)* Dynamic and growth-oriented environment* Opportunity to work with a fast-paced digital marketing team## How To ApplyInterested candidates should send their resume and a cover letter.DigiXpressions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.