Client Servicing Manager ( Digital Marketing)

Croccle Internet Llp; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

Croccle Internet Llp in Pune is seeking a Client Servicing & Content Strategist to partner with clients, shaping content strategy and digital marketing plans. You will lead strategy, content storytelling, and campaign execution to deliver measurable results and actionable insights for client growth.

You will collaborate with internal teams to tailor marketing communications, monitor performance, and provide monthly updates, supporting upsell opportunities and long-term partnerships.

Qualifications

• Ability to develop content and marketing strategies aligned with client goals.
• Strong understanding of digital marketing channels and analytics.
• Proven storytelling skills across brand narratives and platforms.
• Excellent communication and client management capabilities.

Responsibilities

• Strategic Consultation & Planning: Serve as the primary digital marketing consultant for clients, understanding their brand, goals, and audience.
• Campaign Execution & Optimization: Lead planning and execution of digital marketing campaigns across social, paid media, SEO, and content marketing.
• Client Relationship & Performance Management: Maintain strong client relationships, monitor performance, and provide data-driven insights.
• Business Growth & Upselling: Identify opportunities for upselling and cross-selling services with cross-functional collaboration.

Skills

Content strategy

Digital marketing

Client consultation

Brand storytelling

Campaign optimization

Job description

Job Overview:

We are looking for a Client Servicing & Content Strategist who will act as a strategic partner for our clients, crafting impactful marketing communication strategies that drive engagement and business growth. This role requires a deep understanding of content planning, brand storytelling, and digital marketing strategies to help clients achieve their objectives effectively.

Key Responsibilities:

1. Strategic Consultation & Planning
   • a. Serve as the primary digital marketing consultant for clients, understanding their brand, goals, and target audience.
   • b. Develop and execute comprehensive content and marketing communication strategies that align with client objectives.
   • c. Guide clients on brand positioning, content narratives, and messaging frameworks to ensure consistent and compelling storytelling across platforms.
2. Campaign Execution & Optimization
   • a. Lead the planning and execution of digital marketing campaigns, including social media, paid advertising, SEO, and content marketing.
   • b. Collaborate with internal teams to develop creative content plans that engage
     audiences and drive measurable results.
   • c. Stay updated on industry trends, competitor activities, and audience insights to provide proactive recommendations.
3. Client Relationship & Performance Management
   • a. Maintain strong client relationships, ensuring clear communication and alignment on expectations.
   • b. Monitor campaign performance, provide data-driven insights, and refine strategies accordingly.
   • c. Share monthly reports with actionable insights, along with timely invoice processing and payment follow-ups.
4. Business Growth & Upselling
   • a. Identify opportunities for upselling and cross-selling additional services that align with client needs.
   • b. Work closely with the internal team to develop scalable marketing strategies that support both client success and company growth.