Client Servicing Manager (Digital)

Publicis Groupe; Mumbai Suburban; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A leading advertising agency in Mumbai is seeking a Mid-Senior level professional for client servicing and project management. You will lead client relationships, execute projects, and manage multiple teams while fostering team communication and culture. Ideal candidates should possess strong communication skills, a proactive attitude, and a creative mindset for problem-solving. This full-time position offers a vibrant work environment and growth opportunities.

Qualifications

• Confidence in dealing with stakeholders.
• Ability to mentor and transfer knowledge across teams.
• Strong interest in the digital domain for effective advice.
• Open-minded and willing to learn.
• Creative mindset for daily problem-solving.

Responsibilities

• Lead client relationships and manage expectations.
• Execute client projects end-to-end with team support.
• Oversee multiple teams and ensure effective communication.
• Plan campaigns and develop succession plans.
• Ensure internal account operations meet deliverables.

Skills

Communication Skills

Team Management Skills

Domain Knowledge

Attitude

Problem Solving

Job description

Get AI-powered advice on this job and access more exclusive features.

• Client Servicing: Lead client relationships, manage expectations and deliverables. Identify client communication needs across all channels and guide how these channels should work together to create an integrated partnership. Measure the business impact of our clients' initiatives in real-time.
• Project Management: Lead and execute various client projects end-to-end with support from internal team members.
• Team Management: Manage multiple teams across various accounts, ensuring effective communication and work allocation. Drive organizational culture, values, and the vision of creating excellent products.
• Planning: Lead planning for campaigns, engagements, and new business pitches. Build a strong succession plan and develop the second line of your team.
• Account Operations: Ensure smooth internal functioning of the account to meet all deliverables, including stakeholder coordination. Understand the scope of work and monetize key elements in the delivery process.

Top 5 Requirements for this role:

• Communication Skills: Confidence and comfort in dealing with internal and external stakeholders.
• Team Management Skills: Ability to work with multiple teams, ensuring knowledge transfer and mentoring.
• Domain Knowledge: Strong knowledge and interest in the digital domain to advise clients and team members effectively.
• Attitude: Open-mindedness and willingness to learn from diverse colleagues and apply those learnings.
• Problem Solving: Creative mindset to address daily challenges on accounts.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Strategy/Planning, Marketing, and Management

Industries

• Advertising Services and Public Relations and Communications Services

This job posting is active and not expired.