Client Servicing Manager

Mad Men Marketing India; Delhi; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Mad Men Marketing India seeks a seasoned Client Servicing Manager/Account Manager to own key client relationships and lead strategic digital campaigns in a fast-paced agency environment.

You will be the primary liaison for clients and internal teams, ensuring timely delivery, on-brand messaging, and measurable results across channels such as performance media, content, influencer, and creative work. Immediate joining and full-time.

Qualifications

• Bachelor’s degree in Marketing, Communications, Business, or related field.
• 2+ years of account management in a digital/creative agency.
• Proven ability to manage high-stakes clients and complex campaigns.
• Strong understanding of digital marketing, content creation, performance media, and influencer strategy.
• Excellent verbal and written communication with client-facing polish.
• Proficiency with Google Analytics, Meta Ads Manager, and project trackers.

Responsibilities

• Client Relationship Management: Act as the primary liaison for key clients, nurturing strong partnerships.
• Campaign Planning & Execution: Lead the full lifecycle of campaigns—from brief to reporting, cross-functional collaboration, on-time delivery.
• Strategic Consulting & Brand Stewardship: Deliver guidance aligned with trends and client voice.
• Performance Monitoring & Reporting: Track KPIs, deliver insights, and lead review meetings.
• Revenue Growth & Account Expansion: Identify upsell opportunities and collaborate with New Business to renew or expand contracts.
• Crisis Management & Problem Solving: Manage deadlines and maintain professionalism under pressure.

Skills

Account management

Client relationship

Campaign planning

Strategic consulting

Performance analysis

Team leadership

Communication skills

Digital marketing

Education

Bachelor's degree in Marketing or related field

Tools

Google Analytics

Meta Ads Manager

Google Workspace

MS Office

Job description

About the Role

We are seeking a seasoned Client Servicing Manager/Account Manager who will be responsible for managing top-tier client relationships and leading the execution of strategic digital campaigns. You’ll serve as the go‑to person for both clients and internal teams, ensuring seamless delivery and client satisfaction. This is a senior‑level role that demands commercial acumen, creative thinking, and a deep understanding of digital marketing trends.

Responsibilities

• Client Relationship Management

Act as the primary liaison for key clients, nurturing strong and lasting partnerships.

Gain a thorough understanding of each client’s business goals, target audience, and market positioning.

Maintain high levels of client satisfaction through clear communication, transparency, and timely delivery.

• Campaign Planning & Execution

Lead the full lifecycle of campaigns—from brief to brainstorm, from strategy to reporting.

Work cross‑functionally with internal teams (creative, content, influencer, media, performance) to drive execution.

Ensure project timelines, budgets, and quality standards are met without compromise.

• Strategic Consulting & Brand Stewardship

Deliver strategic guidance backed by industry trends and insights to help clients meet their marketing objectives.

Ensure all campaigns are on‑brand and aligned with the client’s voice, positioning, and market narrative.

Recommend new formats, channels, or content opportunities based on platform innovation and market shifts.

• Performance Monitoring & Reporting

Monitor campaign KPIs and performance metrics using tools like Google Analytics, Meta Suite, and internal dashboards.

Analyze results to deliver actionable insights and clear next steps to improve campaign outcomes.

Lead client reporting meetings and present performance reviews, learnings, and forward‑looking strategies.

• Revenue Growth & Account Expansion

Identify upsell and cross‑sell opportunities within existing accounts—introducing new services or retainer scopes.

Collaborate with the new business team to pitch ideas and renew or expand contracts.

Play a key role in driving account revenue and contributing to overall agency growth.

Be the internal voice of the client—aligning teams and managing expectations across departments.

Mentor junior account executives or interns, sharing best practices and leadership guidance.

Drive internal brainstorming sessions to enhance campaign quality and originality.

• Crisis Management & Problem Solving

Tackle challenges head‑on—whether it’s a tight deadline, a shifting brief, or a difficult client conversation.

Maintain professionalism under pressure, offering quick solutions and managing escalation efficiently.

Stay adaptable and proactive in a dynamic, fast‑paced environment.

Qualifications

• Bachelor’s degree in Marketing, Communications, Business, or a related field.
• Minimum 2+ years of account management experience in a digital/creative agency.
• Proven ability to manage high‑stakes clients and complex campaigns.
• Solid understanding of digital marketing, content creation, performance media, and influencer strategy.
• Strong verbal and written communication skills with client‑facing polish.
• Proficiency in tools like Google Workspace, MS Office, Meta Ads Manager, Google Analytics, and project trackers.
• Ability to handle multiple projects, teams, and deadlines simultaneously with composure and clarity.

Full‑Time | Immediate Joiners only

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.