Client Servicing Lead

Moksha Media Group; Bengaluru; On-site; INR 600,000 - 850,000; Full time

Job summary

Moksha Media Group in Bengaluru is seeking a proactive Client Servicing Lead to manage client relationships and oversee social media and content projects. You will ensure seamless campaign execution, maintain quality, timelines, and high client satisfaction while coordinating with multiple internal teams.

The role requires 3-4 years in client servicing or digital marketing, with strong communication, leadership, and planning skills.

Qualifications

• 3-4 years of experience in client servicing, account management, or digital marketing within a creative or digital agency
• Experience coordinating cross-functional teams and managing client accounts
• Strong communication and stakeholder management abilities

Responsibilities

• Manage client relationships, communication, and expectations.
• Coordinate with Copy, Design, Video, and Performance teams to ensure smooth campaign execution.
• Translate client requirements into briefs and deliverables.
• Oversee content calendars, campaign timelines, approvals, and quality control.
• Lead campaign planning, creative ideation, and brand communication.
• Monitor campaign performance, prepare reports, and identify improvements.
• Handle client feedback, resolve escalations, and ensure timely delivery.
• Guide account executives and identify opportunities for account growth and upselling.

Skills

Client management

Coordination

Social media understanding

Leadership

Problem solving

Deadline management

Job description

We are looking for a proactive and organized Client Servicing Lead to manage client relationships, oversee social media and content projects, and ensure seamless execution of campaigns while maintaining quality, timelines, and client satisfaction.

Key Responsibilities

• Manage client relationships, communication, and expectations.
• Coordinate with Copy, Design, Video, and Performance teams to ensure smooth campaign execution.
• Translate client requirements into clear briefs and actionable deliverables.
• Oversee content calendars, campaign timelines, approvals, and quality control.
• Lead campaign planning, creative ideation, and brand communication.
• Monitor campaign performance, prepare reports, and identify improvement opportunities.
• Handle client feedback, resolve escalations, and ensure timely delivery.
• Guide account executives and identify opportunities for account growth and upselling.

Core Skills

• Strong client management and communication skills.
• Excellent coordination, planning, and execution abilities.
• Understanding of social media, digital marketing, and content strategy.
• Leadership, problem-solving, and stakeholder management skills.
• Ability to manage multiple accounts and deadlines.

What We’re Looking For

• 3-4years of experience in client servicing, account management, or digital marketing, preferably within a creative or digital agency.
• Experience managing client accounts and coordinating cross-functional teams.