Client Servicing Executive

Pomelo Digital; Gurgaon; On-site; INR 400,000 - 650,000; Full time

Job summary

Pomelo Digital in Gurgaon is seeking a dynamic Client Servicing Executive to manage and grow relationships with top-tier clients. You will understand client goals, plan and execute digital marketing campaigns, and coordinate with cross-functional teams to ensure timely delivery.

This role demands excellent communication, project management, and a proactive mindset to identify growth opportunities and uphold high-quality standards across campaigns.

Qualifications

• 2-4 years of experience in client servicing or digital marketing.
• Strong understanding of SEO, SMO, PPC and paid media.
• Excellent communication and interpersonal skills.
• Highly organized with strong problem-solving abilities.

Responsibilities

• Understand client goals, challenges and digital marketing objectives.
• Develop and present campaign strategies aligned with client requirements.
• Serve as primary contact for clients, managing briefs, updates and timelines.
• Collaborate with Creative, Design, Development and Media teams.
• Coordinate campaign plans and social media calendars with the creative team.
• Monitor deliverables for quality, consistency and deadlines.
• Prepare and present regular campaign performance reports.
• Identify opportunities for account growth and upselling.
• Address client concerns to maintain strong relationships.
• Stay updated on digital trends to provide insights and recommendations.

Skills

Client servicing

Account management

Digital marketing

Communication

Project coordination

Job description

We are looking for a dynamic and client-focused Client Servicing Executive to manage and grow relationships with our top-tier clients. The role involves understanding client goals, planning and executing digital marketing campaigns, and ensuring seamless delivery through close coordination with cross-functional teams.

Responsibilities

• Work closely with clients to understand their business goals, challenges, and digital marketing objectives.
• Develop and present campaign strategies aligned with client requirements and brand goals.
• Serve as the primary point of contact for clients, managing communication, briefs, updates, and timelines.
• Collaborate with internal teams- Creative, Design, Development, and Media for seamless and timely project execution.
• Coordinate the development of campaign plans and social media calendars with the creative team.
• Monitor deliverables, ensuring quality, consistency, and adherence to deadlines.
• Prepare and present regular reports on campaign performance and key metrics.
• Identify opportunities for account growth, upselling, and service expansion.
• Address client concerns proactively, ensuring strong and lasting relationships.
• Stay updated on digital trends, tools, and best practices to bring fresh insights and recommendations.

Desired Candidate Profile

• 2-4 years of experience in client servicing, account management, or digital marketing.
• Strong understanding of the digital ecosystem (SEO, SMO, PPC, Paid Media, etc.).
• Excellent communication, presentation, and interpersonal skills.
• Highly organized, detail-oriented, and proactive with strong problem-solving ability.
• A digital native, active on social media platforms.
• Ability to multitask, meet tight deadlines, and maintain high-quality standards.