Client Services Project Manager

epiqsystems; India; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Epiq is seeking a Project Manager of Client Services to lead client relationships through effective project coordination and execution in the eDiscovery space. The ideal candidate will manage multiple projects with senior oversight, ensuring quality and timely delivery across varied client needs.

Candidates should have extensive experience in eDiscovery client services, strong leadership, and exceptional communication skills to maintain proactive client engagement and alignment with business

Qualifications

• Bachelor's degree in Technology, Law, or an equivalent discipline.
• Minimum 8+ years of experience in eDiscovery Client Services or eDiscovery consulting.
• Willingness to work in US business hours with flexibility to work on weekends as required.
• Demonstrated success in the management of multiple simultaneous projects.
• Oral and written communication skills with a strong leadership presence.
• Excellent client relationship skills to proactively manage client expectations.
• Solid understanding of database design and management, data processing activities, and legal document review requirements.
• Ability to manage project planning, relationships, and billing information to meet deadlines.

Responsibilities

• Serves as the primary liaison with key client representatives to own the service delivery relationship.
• Drives client satisfaction through effective coordination and communication of deliverables.
• Executes project forecasts and schedules as directed by senior management.
• Ensures client and project requirements are met with high quality and accuracy.
• Escalates issues and communicates updates to clients and internal partners as needed.
• Maintains up-to-date records on the status of all projects.
• Demonstrates leadership to clients and internal teams, delivering projects professionally.

Skills

Project management

Client relationships

Leadership

Communication

Multi-project management

Education

Bachelor's degree (Technology or Law)

Job description

At Epiq , your work contributes to complex, global legal outcomes. You'll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that's recognized externally. Enabled by modern platforms and AI, you'll do the most meaningful work of your career and see your impact at scale.

Job Description:

Job Summary:

The Project Manager of Client Services will serve as a leader in successfully managing assigned client relationships through effective project management coordination and execution. Successful candidates must have the team leadership and professional background in the electronic discovery industry to successfully manage multiple projects and client relationships in a fast‑paced environment.

Essential Job Responsibilities

• Serves as the primary liaison with key client representatives with the goal of owning the service delivery relationship;
• Drives overall client satisfaction through effective coordination and communication of client deliverables;
• Effectively executes project forecasts and work schedules implemented by the Sr. Project Manager or Client Services Director;
• Ensures client and project requirements are being met with the highest quality and accuracy through verification and communicating routinely with both the client and internal partners;
• Consistently delivers proactive communication with clients and when client issues arises addresses those issues or expeditiously escalates to the Sr. Project Manager of Client Services Director;
• Ensures that an update to date record is maintained with regard to the status of all projects being worked on;
• Demonstrates leadership to both the client and internal partners, delivering project objectives professionally and with high quality.
• Instils confidence with the client and serves as a primary public face of Epiq's high-quality service delivery offering.

Required Qualifications & Characteristics

• Bachelor's degree in Technology, Law, or an equivalent discipline.
• Minimum 8+ years of experience in eDiscovery Client Services or eDiscovery consulting.
• Willingness to work in US business hours with flexibility to work on weekends as required.
• Demonstrated success in the management of multiple simultaneous projects.
• Oral and written communication skills which provide a strong and confident leadership presence.
• Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements.
• A solid understanding of database design and management, data processing activities and legal document review requirements.
• Demonstrated ability in each of the following areas: ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met.

Salary

Your specific salary will be determined based on several factors:

Location-based market rate for the role

Your abilities in relation to the job specification

Performance during screening and interview

Pay parity with the wider team in the considered location

Epiq Leadership Compass

Fosters Relationships & Collaboration

Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.

• Build trust-based partnerships
• Nurture long-term relationships
• Remove collaboration barriers
• Celebrate cross-team success

Engages & Influences

Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.

• Use storytelling to build buy-in
• Align communication with organizational goals
• Guild alignment through strong engagement

Maximizes Performance

Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq's goals.

• Use data to identify improvement opportunities
• Make informed decisions
• Align team goals with boarder strategy
• Empower teams to manage their own goals
• Translate vision into clear priorities
• Prepare for disruptions with strong change management

Achieves Operational Success

Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.

• Improve workflows for team efficiency
• Use clear documentation and expectations
• Resolve issues quickly using data and feedback

It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without un