Client Service Manager

Crane Worldwide Logistics India Pvt Ltd; Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Crane Worldwide Logistics is seeking a senior client service professional based in Mumbai to develop and enforce client service policies, troubleshoot complex complaints, and drive performance metrics. The role requires extensive industry experience and supervisory background to manage critical client inquiries effectively.

The candidate should be prepared to handle high-stakes order issues and coordinate cross-functional actions to ensure client satisfaction across multiple locations.

Qualifications

• High school diploma or GED required.
• Minimum seven years industry experience required.
• 6-7 years supervisory experience required.

Responsibilities

• Develops client service policies and procedures to ensure consistent client service and satisfaction.
• Troubleshoots and resolves nonroutine client complaints.
• Resolves major problems with orders, delivery dates or service.
• Establishes goals and metrics for the client service function and measures the team’s performance.
• Tracks client complaints or inquiries and recommends changes to improve client satisfaction.
• May directly handle more complex inquiries or inquiries from critical clients.
• Other duties as assigned

Skills

Quality Focus

Problem Solving

Resolving Conflict

Ability to Multi-task

Education

High school diploma or GED

Minimum seven years industry experience

6-7 years supervisory experience

Job description

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.

Job Requirement:

• Develops client service policies and procedures to ensure consistent client service and satisfaction.
• Troubleshoots and resolves nonroutine client complaints.
• Resolves major problems with orders, delivery dates or service.
• Establishes goals and metrics for the client service function and measures the team’s performance.
• Tracks client complaints or inquiries and recommends changes to improve client satisfaction.
• May directly handle more complex inquiries or inquiries from critical clients.’
• Other duties as assigned

Other Skills and Abilities:

• Quality Focus
• Problem Solving
• Resolving Conflict
• Ability to Multi-task

Education & Work Experience:

• High school diploma or GED required
• Minimum seven years industry experience required
• 6-7 years supervisory experience required

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Recruitment Agency Policy

At Crane Worldwide Logistics we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search firms. Agencies must not contact our employees or managers directly with candidate details.

Where recruitment support is required, we will engage trusted partners through a formal written agreement. We will not be liable for be liable for any associated placement fees for any CVs received without such an agreement.

We appreciate your cooperation in respecting this policy.