Client Service Executive

Walnut Advertising; Mumbai; Vor Ort; INR 600.000 - 900.000; Vollzeit

Zusammenfassung

Walnut Advertising (I) Pvt. Ltd. is seeking a Client Servicing – Mid Level professional in Mumbai to bridge clients and internal teams, ensuring timely, high-quality delivery and strong relationships.

You will manage multiple campaigns, communicate briefs clearly, and coordinate with creative, digital, and production teams in a fast-paced agency environment. Immediate joiners preferred.

Qualifikationen

• 2–4 years of relevant experience in Client Servicing / Account Management within an advertising, creative, digital, or integrated marketing agency.
• Agency experience is mandatory.
• Excellent verbal and written communication skills.

Aufgaben

• Act as the primary point of contact for assigned clients and ensure smooth day-to-day communication.
• Understand client briefs and communicate requirements to creative, design, digital, and production teams.
• Manage projects from brief to final delivery, ensuring timelines, quality, and client expectations are met.
• Coordinate with internal teams to track project progress and ensure timely execution.
• Prepare and share creative briefs, presentations, status reports, meeting notes, and cost estimates.
• Build and maintain strong professional relationships with clients.
• Identify project risks and work towards timely solutions.
• Coordinate with production vendors, media partners, and other external stakeholders when required.
• Participate in brainstorming sessions and contribute ideas and solutions.
• Handle multiple projects simultaneously with attention to detail and quality.
• Follow up with teams and clients to ensure smooth project closure.
• Stay updated with trends to add value to client discussions.
• Support opportunities for additional business and account growth.

Kenntnisse

Client management

Communication skills

Interpersonal skills

Project coordination

Ausbildung

Bachelor's degree in Mass Communication/Advertising/Marketing

Tools

MS Office (PowerPoint, Excel, Word)

Jobbeschreibung

Client Servicing (Mid Level)

Company: Walnut Advertising (I) Pvt. Ltd.
Department: Client Servicing
Experience: 2 to 4 Years
Location: Ghatkopar West, Mumbai
Employment Type: Full-Time
Reporting To: Lead Client Services

About Walnut Advertising

Walnut Advertising is a creative-led advertising and marketing communications agency headquartered in Mumbai. We believe in delivering More Craft per Art — combining strategic thinking with bold creative ideas to build brands that resonate.

Our work spans integrated campaigns, digital marketing, brand identity, content creation, and media communication across categories including FMCG, healthcare, automotive, technology, and real estate.

Role Overview

We are looking for a Client Servicing – Mid Level professional who is proactive, organised, presentable, and passionate about advertising and brand communication.

The candidate will act as a key link between clients and internal teams, ensuring smooth project execution, timely delivery, effective communication, and strong client relationships. The ideal candidate should be comfortable managing multiple projects in a fast-paced advertising agency environment.

Key Responsibilities

• Act as the primary point of contact for assigned clients and ensure smooth day-to-day communication.
• Understand client briefs and effectively communicate requirements to creative, design, digital, and production teams.
• Manage projects from brief to final delivery, ensuring timelines, quality, and client expectations are met.
• Coordinate with internal teams to track project progress and ensure timely execution.
• Prepare and share creative briefs, presentations, status reports, meeting notes, and cost estimates.
• Build and maintain strong professional relationships with clients.
• Proactively identify project risks, delays, and challenges and work towards timely solutions.
• Coordinate with production vendors, media partners, and other external stakeholders when required.
• Participate in brainstorming sessions and contribute creative ideas and communication solutions.
• Handle multiple projects simultaneously while maintaining attention to detail and quality.
• Follow up consistently with internal teams and clients to ensure smooth project closure.
• Stay updated with advertising, digital, creative, and communication trends to add value to client discussions.
• Support the team in identifying opportunities for additional business and account growth.

Requirements

• 2–4 years of relevant experience in Client Servicing / Account Management within an advertising, creative, digital, or integrated marketing communications agency.
• Agency experience is mandatory.
• Excellent verbal and written communication skills.
• Strong interpersonal and client management skills.
• Good understanding of advertising, branding, creative communication, and campaign execution.
• Ability to understand briefs and communicate them clearly to creative and other internal teams.
• Strong follow-up, coordination, and project management skills.
• Ability to manage multiple projects and work effectively under tight deadlines.
• Presentable, professional, and confident while interacting with clients.
• Proficiency in MS Office, particularly PowerPoint, Excel, and Word.
• Familiarity with project management and collaboration tools is an advantage.
• Basic proficiency in AI tools will be preferred.
• Bachelor’s degree in Mass Communication, Advertising, Marketing, or a related field is preferred.
• Immediate joiners or candidates who can join within 30 days will be preferred.

What We Value

• Ownership: Taking responsibility for projects and client requirements from brief to delivery.
• Client-first approach: Building trust through proactive communication and reliable execution.
• Creative thinking: Bringing ideas and fresh perspectives beyond routine execution.
• Problem-solving: Staying calm and solution-oriented when challenges arise.
• Attention to detail: Ensuring accuracy and quality across all deliverables.
• Collaboration: Working effectively with creative, design, digital, production, and other teams.
• Curiosity: Staying updated with brands, advertising trends, and emerging communication platforms.

Why Join Walnut?

• Opportunity to work on diverse brands and integrated communication projects.
• Exposure to creative, digital, branding, and marketing campaigns.
• Collaborative and fast-paced agency environment.
• Opportunity to work closely with clients and cross-functional teams.