Client Service Analyst, AS

Deutsche Bank AG; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Best in class leave policy

Childcare reimbursement (gender-neural

Certification sponsorship

Employee Assistance Program

Comprehensive hospitalization

Accident and term life insurance

Health screening for 35+

Job summary

Deutsche Bank AG in Mumbai, India invites an experienced Client Service Analyst to support a portfolio of global clients within Securities Services. You will handle day-to-day client queries, settlements, KYC, and collaborate with cross-functional teams to ensure quality service and timely responses.

The role requires 5–8 years' client services experience in Securities Services, strong communication, relationship management and the ability to work in a global matrix environment.

Qualifications

• 5–8 years of client services experience in Securities Services.
• Excellent communication skills and ability to work with global teams.
• Ability to build relationships and manage client expectations.
• Proficiency in MS-Office, especially Excel, and data handling.

Responsibilities

• Provide day-to-day client service support for fund accounting and custody transactions.
• Coordinate with Coverage, Sales, Product Managers and Operations to resolve roadblocks and push deals forward.
• Prepare MIS reports for internal and external stakeholders.
• Escalate issues to onshore teams and ensure timely SLA adherence.

Skills

Client services

Communication

Teamwork

Relationship management

Time management

Attention to detail

Tools

Microsoft Excel

MS Office

Job description

Job Description:Job Title: Client Service Analyst, ASLocation: Mumbai, IndiaRole DescriptionClient Service is responsible for retaining, growing and developing strategic client relationships for a portfolio of (country, regional or global) clients for which they have primary service coverage responsibility, in line with applicable internal policies and external legal/regulatory framework.What we’ll offer youAs part of our flexible scheme, here are just some of the benefits that you’ll enjoyBest in class leave policyGender neutral parental leaves100% reimbursement under childcare assistance benefit (gender neutral)Sponsorship for Industry relevant certifications and educationEmployee Assistance Program for you and your family membersComprehensive Hospitalization Insurance for you and your dependentsAccident and Term life InsuranceComplementary Health screening for 35 yrs. and aboveYour key responsibilitiesProvides support to clients on all day-to-day, service-related queries applying the highest standards for Fund accounting and custody related transactions.Works closely with, but not limited to, onshore teams like Coverage, Sales, Product Managers and Operations to promote Corporate Bank and resolve roadblocks that hinder closure of deals with thorough understanding of policies and compliance guidelines;Liaises with overseas teams to ensure globally / regionally consistent high standards in service solutions for clients.Coordinates and aligns closely with offshore Implementation Team.Provides technical support for electronic banking platforms and self-service apps.Escalates issues to onshore teams in timely manner to manage client expectation & relationship.Escalates issues with respective L2 / L3 support teams if needed.Work closely with onshore teams on E2E procedures and processes.Prepares and provides MIS reports, internally / externally.Contributes to Continuous Improvement activities leading to operational efficienciesYour skills and experienceHave a minimum of 5 to 8 years’ client services experience in the Securities Services business covering Fund Services and preferably Custody also.Be able to handle/address day to day client queries and liaise with both clients and internal stakeholders related to but not limited to clients’ transactions inquiries, Trade settlements, Cash settlements, FX, Corporate actions, KYC requirements etc. across Global markets.Excellent communication skills, teamwork spirit, positive working attitude and experience in managing discussion with clients.Ability to build relationships by communicating, influencing, and negotiating effectively with internal stakeholders and Clients.Be pro-active and able to resolve and respond to clients’ queries and issues within the agreed SLA.Diligent to ensure quick escalations on key client issues requiring senior management attention.Strong time management, organizational, planning and follow-up skills, ability to multi-task effectively.Be independent, self-starter and able to liaise with clients and internal stakeholders including senior management.Required excellent team member who can work in virtual global teams and a matrix organization.Proficient in MS-Office applications, especially excel.Dynamic thinking and highly adaptable to constantly changing environment.Ability to work with information/files receiving from multiple directions and able to observe trending during the massive data pool.Able to work under pressure and meet deadlines.Eye for detail and willingness to STP / change the process wherever required.Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.How we’ll support youTraining and development to help you excel in your careerCoaching and support from experts in your teamA culture of continuous learning to aid progressionA range of flexible benefits that you can tailor to suit your needsAbout us and our teamsPlease visit our company website for further information:https://www.db.com/company/company.htmlWe strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.We welcome applications from all people and promote a positive, fair and inclusive work environment.