Client Service Analyst

Deutsche Bank; Mumbai; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Leave policy

Parental leaves

Childcare reimbursement

Education sponsorship

Employee Assistance Program

Health insurance for dependents

Life & accident insurance

Health screening

Job summary

Deutsche Bank in Mumbai, India, is seeking a Client Service Analyst to retain and grow strategic client relationships across country/global clients. The role involves liaising with clients, handling account queries, and building robust relationships while ensuring adherence to internal policies and regulatory frameworks.

Key responsibilities include processing MF applications, monitoring expenses, and upholding best-in-class service standards.

Qualifications

• Graduation is the minimum qualification.
• 2–4 years of relevant field experience.
• Excellent English communication.

Responsibilities

• Ensure strict adherence to internal and external guidelines (KYC & Money Laundering, Audits).
• Monitor expenses and control costs, waiver tracking & lead management.
• Display regulatory circulars in the area for visibility.
• Process MF account opening forms accurately.
• Manage vouchers and custodianship rules with compliance.
• Handle exceptions/deferrals and track the statuses.
• Review suspicious transactions and NR credits per guidelines.
• Maintain a clean Mystery Shopping Audit with internal and external auditors.
• Track, respond to, and close customer complaints within the committed TAT.
• Provide best-in-class service across area customers with cross-channel coordination.
• Maintain controls and access to Cash/Locker area; report suspicious transactions.

Skills

Excellent English communication

Education

Graduation

Job description

Role Description

Client Service is responsible for retaining, growing and developing strategic client relationships for a portfolio of (country, regional or global) clients for which they have primary service coverage responsibility, in line with applicable internal policies and external legal/regulatory frameworks. Work includes: Facilitating interactions with new and existing clients

• Liaising with clients and supporting their account related queries
• Building relationships and operations where needed
• Ensuring adherence to internal policies and external legal/regulatory frameworks

Position Overview

Job Title- Client Service Analyst

Location- Mumbai, India

Role Description

Client Service is responsible for retaining, growing and developing strategic client relationships for a portfolio of (country, regional or global) clients for which they have primary service coverage responsibility, in line with applicable internal policies and external legal/regulatory frameworks. Work includes: Facilitating interactions with new and existing clients

• Liaising with clients and supporting their account related queries
• Building relationships and operations where needed
• Ensuring adherence to internal policies and external legal/regulatory frameworks

What We’ll Offer You

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your Key Responsibilities

• Ensure strict adherence to all internal and external guidelines (KYC & Money Anti Launderings, Audits)
• Ensure proper monitoring of expenses and controlling costs, waiver tracking & lead management
• Ensure proper display of all Regulatory Circulars in the Area
• Accurate processing of all account opening forms MF applications
• Voucher Management, Rules of Custodianship , Key Management guidelines, are followed without any deviation
• Exception handling / deferral tracking and monitoring
• Suspicious transactions, large cash txn's, NR Credits are reviewed and the necessary process is followed as per the guidelines laid
• Ensure Area has a clean Mystery Shopping Audit report both by Internal as well as External auditors
• Ensure proper tracking, responses and closures of all Customer Complaints within the committed TAT's.
• Ensuring best in class service standards to all the Area customers by synergizing with all the channels in the Area
• Ensuring proper controls and access is maintained to the Cash / Locker Area at all times. Any suspicious transaction must immediate! be reported to the supervising officer

Your Skills And Experience

• Candidate should have excellent communication in English and well groomed.
• Minimum qualification required is Graduation.
• Minimum Exp should be 2 to 4 Years in relevant field.

Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

How We’ll Support You

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About Us And Our Teams

Please visit our company website for further information:

https://www.db.com/company/company.html

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.