Client Relationship Manager

BCforward; Bengaluru; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

BCforward seeks a Client Relationship Manager based in Bengaluru to oversee client interfaces within Asia-Pac GCC in Domestic Recruitment and Staffing. You will build and manage key client relationships, driving top-line and bottom-line performance for the portfolio, reporting to the Interim Associate Director.

The role involves account planning, business development, client delivery, and end-to-end recruitment lifecycle management across high-end and niche roles with regional travel.

Qualifications

• MBA from a reputed business school.
• 5+ years of IT staffing and recruitment experience preferred.
• Proactive, just-in-time recruitment in a fast-paced environment.
• Ability to manage multiple requisitions and high-volume delivery.

Responsibilities

• Account planning to detail relationships, opportunities and revenue.
• Drive business development and ownership of the opportunity management cycle.
• Coordinate with delivery teams to align with client requirements.
• Negotiate rates and on-boarding in line with client needs.
• Manage complete recruitment life cycle for high-end/niche roles.
• Guide teams based on client requirements and feedback.
• Screen, analyze, and submit consultant profiles per client needs.
• Conduct initial screenings, reference checks, and coordinate client interviews.

Skills

Entrepreneurial mindset

Verbal and written communication

Client presentation

Travel willingness

VMS tools: Fieldglass/Beeline

IT accounts familiarity

LinkedIn / professional presence

Education

MBA from reputed business school

Tools

Fieldglass / Beeline

Job description

Job Summary:

The Client Relationship Manager is responsible for all client interfaces within the assigned Account or a portfolio of Accounts for the Asia-Pac GCC within Domestic Recruitment and Staffing practice. The Client Relationship Manager builds and manages key client relationships; and is responsible for top-line and bottom-line performance of the portfolio. This position is based in Bengaluru location and reports to the Interim Associate Director.

Roles & Responsibilities:

• Account Planning: building a comprehensive account plan, which details key relationships required, the opportunities and the revenue expected from such opportunities, as well as potential threats and weaknesses that need to be addressed.
• Business Development: responsible for building and managing a portfolio, driving revenues within the assigned Account or the portfolio of Accounts, by being the owner of the entire Opportunity Management cycle. That involves identifying business opportunities, selling, service delivery, and negotiations via in-person interactions.
• Client Delivery: Work closely with the delivery teams to ensure that the team understands the customer requirements and is aligned.
• Negotiation and On-boarding: Coordinate with the consultants to ensure fitment with the client needs; negotiate the rates or salaries; and ensure on-boarding, as per customer requirements.
• Responsible for handling complete recruitment life cycle for high-end or niche requirements from the client.
• Thoroughly understand and work on the requirements of the client and guiding the team to work.
• Analyzing, Screening, & Submitting consultant profiles as per client requirements
• Conduct initial screenings, reference checks, negotiate pay rate, relocation, coordinate client interviews and work with the Account Managers to close the position.
• Responsible for maintaining and communicating candidate follow-up and status update on a regular basis.

Requirements:

• MBA from a reputed Business School
• 5+ years of prior experience in the IT Consulting / Staffing and Recruitment Industry is preferred
• Proactive, just-in-time recruitment in a fast-paced environment.
• Effectively manage multiple job requisitions and deliver on a high-volume basis.
• Traditional and Out of Box Recruiting Strategies to close positions as per Client needs.
• Visiting client sites weekly to ensure above strategies are implemented in person.

Skills:

• Entrepreneurial mindset with a drive for achieving exceptional results.
• Strong verbal and written communication skills.
• Exceptional client presentation abilities.
• Willingness to travel regionally as needed.
• Proficiency with VMS tools like Fieldglass or Beeline is preferred.
• Familiarity with IT-related accounts is a plus
• Strong professional presence on social media, especially LinkedIn.