Client Relations Associate

Sanco India Edu Solutions Pvt Ltd; Areekode; On-site; INR 350,000 - 550,000; Full time

Job summary

Interval Personalised Learning Platform is hiring for a full-time role focused on managing admissions, coordinating trainers, and ensuring client satisfaction. You will review assessment reports to understand client needs and work with parents to confirm admissions and handle inquiries.

The role involves coordinating trainers, processing payments, tracking attendance, and maintaining confidential student data while striving to upsell additional services when appropriate.

Qualifications

• Monthly Active Users and Monthly Paying Users to gauge client engagement and revenue generation.
• Fee Default Rate and Customer Lifetime Value to assess client payment behaviour and Course Completion Rate and Session Achievement Rate to evaluate the success of client interactions and engagements.
• Customer Acquisition Cost and Sales Conversion Rate to measure the effectiveness of client
• Task Execution Rate and Task Execution Time to monitor the efficiency and timeliness of
• Task Complexity Index and Task Complexity Accuracy to evaluate the complexity and accuracy of client-related tasks.
• Task Feedback Score to measure client satisfaction with service delivery and problem resolution.

Responsibilities

• Review and assess assessment reports to understand client needs accurately.
• Communicate effectively with parents to confirm admissions and address any inquiries
• Facilitate the search for suitable trainers and allocate them to clients based on their requirements.
• Collaborate closely with Area Sales Officers and Operations Growth Associates to optimise client satisfaction.
• Calculate and collect admission fees and tuition fees accurately and on time.
• Address concerns raised by trainers and parents, resolving them promptly and efficiently.
• Ensure accurate calculation and timely payment of trainer fees to maintain trainer satisfaction.
• Report day-to-day activities to the Customer Relationship Manager (CRM) for performance evaluation.
• Track and update attendance records to monitor client engagement effectively.
• Monitor trainers to ensure compliance with INTERVAL's terms and conditions and maintain
• Evaluate trainers and analyse their training needs to enhance service delivery.
• Manage student and trainer data efficiently and confidentially.
• Implement strategies to retain existing students by providing exceptional service, addressing their needs promptly, and identifying opportunities to upsell additional services based on assessment reports.

Job description

Interval Personalised Learning Platform | Full time

Review and assess assessment reports to understand client needs accurately.

• Communicate effectively with parents to confirm admissions and address any inquiries they may have.
• Facilitate the search for suitable trainers and allocate them to clients based on their requirements.
• Collaborate closely with Area Sales Officers and Operations Growth Associates to optimise client satisfaction.
• Calculate and collect admission fees and tuition fees accurately and on time.
• Address concerns raised by trainers and parents, resolving them promptly and efficiently.
• Ensure accurate calculation and timely payment of trainer fees to maintain trainer satisfaction.
• Report day-to-day activities to the Customer Relationship Manager (CRM) for performance evaluation.
• Track and update attendance records to monitor client engagement effectively.
• Monitor trainers to ensure compliance with INTERVAL's terms and conditions and maintain
• Evaluate trainers and analyse their training needs to enhance service delivery.
• Manage student and trainer data efficiently and confidentially.
• Implement strategies to retain existing students by providing exceptional service, addressing their needs promptly, and identifying opportunities to upsell additional services based on assessment reports.

Requirements

• Monthly Active Users and Monthly Paying Users to gauge client engagement and revenue generation.
• Fee Default Rate and Customer Lifetime Value to assess client payment behaviour and Course Completion Rate and Session Achievement Rate to evaluate the success of client interactions and engagements.
• Customer Acquisition Cost and Sales Conversion Rate to measure the effectiveness of client
• Task Execution Rate and Task Execution Time to monitor the efficiency and timeliness of
• Task Complexity Index and Task Complexity Accuracy to evaluate the complexity and accuracy of client-related tasks.
• Task Feedback Score to measure client satisfaction with service delivery and problem resolution.